Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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They actually do what you'd want from an insurance company
My dog needed to have surgery to remove a tumor he had developed on his chin and it was also recommended that it be sent in to test for whether it was benign or not. ASPCA was quick to look over the claim and fulfill their part without causing any distress or pushing back. A few weeks later, my dog had developed conjunctivitis and the claim was fulfilled within only a couple of days. I was honestly worried that I'd have to put up a fight to actually get my claims fulfilled, but these experiences have given me a ton of confidence and I'm happy that I went with ASPCA for my pet insurance.
Insurer: ASPCA
By: Tylor
Quick processing on large claim
Our poor Annabelle came down with pneumonia, and had to be admitted for two night at a critical care facility to receive supplental oxygen and IV antibiotics. The bill was large, and ASPCA didn’t fight anything on it, within a week itthe claim was paid. The only complaint is I don’t really know where they get their customary rates from, especially for blood work, some seem incredibly low.
Insurer: ASPCA
By: Paul
Pleased as Punch
Pleased with my pet insurance. When I filed my Wellness Claim for my kitties I received noticed that it could take 30 days for reimbursement but I was thoroughly pleased to receive nearly 100% of my claim within two weeks. And when one of my kitties got injured I didn't meet the deductible for the emergency care and so no reimbursement was needed. All the same Nationwide was kind enough to check in to say they hope that my cat was doing well since his last visit. I really appreciated that message.
Insurer: Nationwide
By: Iris
Healthy Paws comes to the rescue AGAIN!
I cannot say enough great things about Healthy Paws Pet Insurance and their amazing customer service! My little Peanut was diagnosed with severe Pancreatitis and needed to spend a week in the hospital! Healthy paws was right there to get our reimbursement processed (what we paid up front) as well as set up direct pay with the Vet Hospital so we didn't have to worry about coming up with thousands of dollars on the spot! My vet even said she was so amazed with this company that she was going to start referring her clients to Healthy Paws! They have come through for us on several occasions and two of them the bills totaled over $3.000!! I would HIGHLY recommend them and do, to anyone who is even considering purchasing Pet insurance! It's one of the best decisions I've ever made!
Insurer: Healthy Paws
By: Tammy
Our lives would not be the same ...
I got Oscar when he was about 4 weeks old and immediately bought him an insurance policy through Nationwide. My previous cat also had her insurance policy, and thank God she did! Nationwide has always been there to HELP! Whether it's through emails or phone calls, they are always handy and ready to lend their helping hand. Oscar and I have a peace of mind thanks to the wonderful services provided by Nationwide. Gooooo Nationwide!!!
Insurer: Nationwide
By: Mete
Highly recommended
ASPCA has been excellent; fast friendly service, paid claims in a timely manner; genuinely concerned about the health of my pets. I have recommended to other pet owners and our daughter in vet school.
Insurer: ASPCA
By: Lynn
Embrace insurance is dependable and fast isn’t processing claims
I highly recommend embrace pet insurance. They take pride on their business. Very easy to file a claim and they are fast in processing all claims . I am happy to have embrace pet insurance especially my dog can get easily sick due to allergies . I don’t have to spend so much money taking my dog to the veterinarian. With Embrace pet insurance I believe my dog is in good hands .
Insurer: Embrace
By: Joanne
Embrace Pet Insurance
I have been an Embrace policy holder for the last 4 years, and I have policies on both of my Bernese Mountain Dogs. While I will admit it is not "cheap" to insure two large dogs, as there are "cheaper" policies out there...I have found Embrace to be the best value long-term. I have set my policies so that Embrace pays approx. 80% of accident/surgical costs, as well as I have purchased the optional "Wellness" plan for both dogs. The cost of tick/flea prevention alone, which is covered, equals the cost of the wellness plans; let alone regular checkups and shots...so while I do not recoup "everything" for routine wellness, I DEFINITELY get my money back on the wellness issue. I have found the customer support to be excellent and immediately responsive. I submit my claims electronically and can count on receiving a reimbursement check within two weeks. I have yet to be "asked any questions" as to any claim I've submitted, (always with veterinary supportive documentation). The "major" reason I am staying with Embrace is, unfortunately, that Berners are extremely susceptible to various cancers, and Embrace will continue to cover those serious expenses at 80% when the time comes. I did not have pet insurance for my first Berner and the costs of fighting his cancer exceeded $9000, so I learned my lesson, so to speak. So...I signed my dogs up as puppies and will continue their coverage for their lives. I can say this insurance has more than paid for itself on an annual basis. Understand, you cannot just "sign up" your pet "when" they get old or sick...you need to do it, as with humans, when they are young and healthy.
Insurer: Embrace
By: Lee
Dogtastic!
I'm so glad I have Nationwide Pet Insurance. The service is great and the agents are knowledgeable and very friendly. Thank you.
Insurer: Nationwide
By: Ivette
Fast, efficient claims review, great service.
I've had 2 other insurances for my pets, but the processing of each claim was very slow. Pets best was much quicker, 1 week . I'm very happy with the service. Also, to expedite your claim, have the vet include the chart note from the visit.
Insurer: Pets Best
By: Donna