Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Outstanding service.
We have Nationwide insurance for our three Aussies. We love Nationwide. The service is outstanding. Submitting claims and receiving feedback is easy and efficient.
Insurer: Nationwide
By: Joel
Amazing
I appreciate nationwide pet insurance so much! Thanks to them my substantial fees were 90% reimbursemed. When you have a pet all you want to do is take care of them when they are ill and feeling under the weather. The cost can be bank breaking, but thanks to nationwide I no longer have to be concerned about the financial portion, just the health of my little boy. If I could change one thing it would be, the wait time for a claim to be finalized. The process can take up to 15 days which for some can be a long time.
Insurer: Nationwide
By: Lisa
Best pet insurance
My dog has a lot of vet visits. Without Nationwide I would definitely not be able to afford it. Nationwide has always been on top of the insurance claims and never gave me any issues with hidden fees that other insurance company's surprise you with when it comes to getting a payment taken care of. They have always taken care of the bill right away. Thanks Nationwide
Insurer: Nationwide
By: Sobha
Prompt claim payment with no hassle.
I emailed my bill along with a claim form. No questions asked, and no delays. Information was sent as claim was reviewed. Then I received a check for the proper amount. Can you ask for more?
Insurer: Nationwide
By: David
Truly pleased
I am truly pleased with the policy, the ease of filing claims and the speed at which the claims are paid. I have 2 golden retriever puppies, one who has been battling a chronic UTI since she was 9 weeks old (they're now 5 months old). Nationwide has been there covering every vet visit, every test and all the antibiotics and probiotics that she's been on. The puppies also underwent hip surgery at 16 weeks which was covered and paid by Nationwide in less than 2 weeks. Their customer service reps are always very helpful and pleasant to talk to. I would highly recommend this company to friends and family.
Insurer: Nationwide
By: Margie
Excellent service in pet coverage.
ASPCA staff was excellent keeping me informed of my claims. They explained the process for my two claims could take up to a month due to it was my first claim when I started the new policy. The ASPCA Pet Insurance app made it so easy for me to photo snap and send my claims right for the App to start the process. I highly recommended my family and friends to get ASPCA Pet Insurance coverage. Thanks again for making the process go so smoothly. Best Regards, John Seidito
Insurer: ASPCA
By: John
Reliable insurance
After a horrible confrontation with a larger dog, being hospitalized and on 3 different meds for weeks, our little rescue dog, is coming around. All the invoices were sent to Nationwide and they quickly emailed that the claim had been received and they would notify us of any and all updates. There have not yet been any complications with paper work and every payment received has been clearly explained. It is a comfort to know that we are dealing with such a reputable company while we continue to bring our "little guy" back to his old self! Thank you
Insurer: Nationwide
By: Nancy
Embrace Rescued Us
Embrace rescued us when one of my rescues, a 2-3 year old, suddenly had a mass on her leg. Claims processed within the week, precert for a surgical biopsy provided with zero hassle within 24 business hours. Patience and kindness to me even when I was anxious, unreasonable and difficult. After a terrible year of preexisting conditions, mistakes on coverage, Embrace has solidly worked to do its best for us. Everyone there who helped us get through this gets our eternal gratitude!
Insurer: Embrace
By: Katherine