Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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THE ABSOLUTE BEST
Njord aka Norman is doing much better and so is his caretaker thanks to Nationwide. One less thing to worry about. Nationwide makes placing a claim so easy and smooth. Thank you for caring about the health of my little boy. Follow up E mails are perfectly timed and display follow through. Thank you so much !
Insurer: Nationwide
By: Debra
Excellent coverage and service
Being a typical puppy, my Irish Wolfhoumd Higgins chews on and eats everything. He ended up with a blockage of sticks and fabric in his intestines, requiring emergency surgery. Embrace covered both the surgery and hospital stay with no issues, as has been my experience with them always. Staff is extremely friendly and helpful !!!
Insurer: Embrace
By: Kimberly
It’s worth it!!!
I recently lost my dog to renal failure . He had been hospitalized for four days and our vet bill was about $3,200 dollars. During this very stressful and painful loss, I filed the claim and within a week the claim was paid. More importantly Pets Best really communicated genuine sympathy for our loss.
Insurer: Pets Best
By: Catherine
So far so amazing
Our yellow Lab is 5 and we've had Embrace policy for him since he was a puppy. We continue to be impressed with the coverage and service Embrace provides. So far so good in terms of wellness coverage and minor injury/illness issues, plus one major sock-extraction incident.
Insurer: Embrace
By: Ruth
Embrace had my back!
I lost my little girl, Penny, today. We had 8 wonderful years. She had some challenging health issues as she got older, but she stayed happy, smart and playful, We had fun, lots and lots of fun. Embrace? Allowed her to enjoy her life. They had our back. I would have to take her to her vet and hear people complaining about their pet insurance. I told them they should switch to the Best pet insurance, Embrace. They will be there for you. Thank you Embrace. Such a sad time for me, but through all these years you were there to make her years the best!
Insurer: Embrace
By: Irene
Nicolette has wonderful customer service skills.
Nicolette has wonderful customer service skills. Very pleasant, personable and efficient.
Insurer: Trupanion
By: Lisa-Gail
Service is very good.
Service is very good.
Insurer: Trupanion
By: David
My experience has been excellent.
My experience has been excellent. My service dog Hansie was mangled by a pickup truck in my front yard by a person who did not even stop! Camille and others at Trupanion were great....comforting and very helpful.
Insurer: Trupanion
By: Jackie