Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,075 total


May 24, 2018

Healthypaws is trully amazing!

We have been using healthypaws for nearly 3 years for our boy, Denver. All the time, we feel lucky with our choice. It is just so easy to file a claim and the claim gets processed efficiently and professionally. We have been recommending healthypaws to our friends and neighbors who have a fur baby. Recently, we are more than impressed!! Denver was bitten by a rattle snake and remained in 24 hour intensive care for 4 days. The medical bills ran up to nearly $13,000. Healthypaws kept their promise and made it possible for me to focus on caring for Denver, not worrying for the pet policy! Mentally and financially it meant a lot to us! Thank you, Healthypaws! Daisy from CA

Insurer: Healthy Paws

By: Daisy

Useful
May 24, 2018

Nationwide has responded to me very quickly and has been very convenient, easy to use.

Nationwide has responded to me very quickly and has been very convenient, easy to use.. thank you for making your service easy and responsive, there are not many companies that you make you feel like a valid customer.

Insurer: Nationwide

By: Patty

Useful
May 24, 2018

It was easy and quick!

It was easy and quick!

Insurer: Trupanion

By: Eric

Useful
May 24, 2018

Courteous,

Courteous, punctual, understanding, reimburse 90%! Thank you!!!

Insurer: Trupanion

By: Tarisa

Useful
May 24, 2018

Trupanion reimburses clients quickly

Trupanion reimburses clients quickly and provides easy to understand explanations regarding what is and isn’t covered in the policy. I have never had to fight or pester to be paid which at times when the insurance is necessary is extremely important. Any agent from Trupanion that I have spoken to has always been kind, helpful and compassionate. I would recommend Trupanion to anyone and I do ALL THE TIME

Insurer: Trupanion Canada

By: Kelly

Useful
May 24, 2018

Fast & professional service

Fast & professional service

Insurer: Trupanion Canada

By: Ashley

Useful
May 24, 2018

Fast and reliable

Fast and reliable

Insurer: Trupanion Canada

By: Joni

Useful
May 24, 2018

Trupanion has been one of the best decisions I ever made.

Trupanion has been one of the best decisions I ever made. Claims are processed in just a day or two without a problem. I highly recommend Trupanion to all of my friends.

Insurer: Trupanion

By: Lori

Useful
May 24, 2018

The whole process was easy.

The whole process was easy.

Insurer: Trupanion

By: Paula

Useful
May 24, 2018

Always efficient and prompt

Always efficient and prompt

Insurer: Trupanion Canada

By: Rosemary

Useful

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