Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
Other Categories
All of my claims have been a very easy to submit and processed quickly.
All of my claims have been a very easy to submit and processed quickly. Thank you!
Insurer: Trupanion
By: Deborah
Very helpful staff and easy to use/submit claims.
Very helpful staff and easy to use/submit claims.
Insurer: Trupanion
By: Kelly
Always great service from Trupanion!
Always great service from Trupanion!
Insurer: Trupanion
By: Diane
Trupanion makes it so easy to file our claims and your follow up so well,
Trupanion makes it so easy to file our claims and your follow up so well, be it asking for a little more information about our pets visit or checking in to make sure we are satisfied. Thank you so much for making our lives of taking care of our pets so much easier.
Insurer: Trupanion
By: Steve
My claims were approved quickly after my dog got hit by a car.
My claims were approved quickly after my dog got hit by a car. It was so stressful and after two surgeries I have some hope she will get back to herself in 6 -8 weeks.
Insurer: Trupanion
By: Penny
You guys are the best.
You guys are the best. Fast payout on claims! I tell everyone I know to get Trupanion insurance for their pets!
Insurer: Trupanion
By: Brett
Amazed
I was amazed at how quickly Marjorie was able to access the information I needed
Insurer: Trupanion
By: Jane
So impressed
She said that she was going to work on my statement between calls and she did. To me this meant that she used her down time between call centre calls to address my issue which was more convenient for me instead of me waiting on hold for a really long time. That would have been inconvenient and would have left me with a bad impression. Since my issue didn't need immediate resolution (over the phone during the phone call), she was able to give it the attention and focus it needed and I received an email a few days later.
Insurer: Trupanion Canada
By: Jennifer
I love the personal feelings for our cat Millie.
I love the personal feelings for our cat Millie. We have never had a bad experience with any of the personal that we have dealt with. I have given a few of our friends who also have pets. This is one happy customer. We have had a few problems with Millie when she was a little kitten and never had to wait more than a week for compinsation for the money we had put out to have Millie nursed back to good health. Thank you Trupanion for all the great service. Millie says thank you for making it easy for my mommie and daddy to make me better. I still have to eat special food so I don't get sick again but I do get treats everyday just not the ones that make me sick. Meowwwwwwew( in human words that says thanks).
Insurer: Trupanion Canada
By: Gary
Very personable and helpful
Very personable and helpful service each time I call.
Insurer: Trupanion Canada
By: Janice