Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Superior Service
Two follow up emails after each claim; a follow up phone call. Very prompt claim reimbursement. Pleasant and friendly representatives to answer any questions.
Insurer: ASPCA
By: Sharon
Covered Items No Longer Covered
My cat has been insured with Trupanion for about 10 years. They have been great up till the last year. As my cat has aged she developed arthritis along with other treatable conditions. Last year my vet recommended cold laser treatments for the arthritis since it was less intrusive due to her other ailments. The treatments worked great and they were covered by Trupanion. Now Trupanion said they streamlined their processes and cold laser is not covered unless you pay more money for the Recovery insurance rider. Even though treating chronic arthritis is not a "recovery" item. They said they decided to jump all cold laser regardless of reason for treatment into the rider to make it easier for them. Riders are supposed to be for "additional" coverages not because Trupanion decided they don't want to cover a treatment they had been previously covering. The condition of arthritis is covered without a rider. A Trupanion rep even said the injections are covered so I could change to those. So now they are giving medical advice? Trupanion states that you have freedom of choice. But now it's at an additional cost. Also some of the reps give incorrect price quotes and aren't as friendly as they used to be. I used to recommend Trupanion to everyone. Unfortunately that is not the case anymore. What would stop them from changing more items that were previously covered and making customers pay more money for the same coverage?
Insurer: Trupanion
By: Chris
Top quality
Excellent, friendly service! I have recommended Embrace to acquaintances with pets.
Insurer: Embrace
By: Chris
Best pet friendly company
Quick turnaround for claims, awesome people to speak with if you have a question. Peace of mind!
Insurer: Embrace
By: Tama
Incredible Company by All Measures
My experience with Healthy Paws has been nothing short of amazing. Insurance companies are typically known for bad customer service and exploiting loopholes to not pay out claims. Well, healthy paws is nothing like that. They have pleasantly surprised me from day 1. Not only are their policies fair and affordable, they are also great at customer service. They have paid out several claims for vet emergencies, including the most recent one for an ultrasound and many tests for my dog’s stomach issues. A couple days after entering the claim and when they processed it they reached out to me to check in on my dog’s progress! Not even my medical insurance company check up on me lol. Healthy Paws reimburses me on time (fast) each time. They are definitely the company to go with for peace of mind knowing your pet will be able to get best medical service around.
Insurer: Healthy Paws
By: My
Healthy Paws - What a blessing!!
I want to express my sincere gratitude to Healthy Paws Pet Insurance! I have carried this insurance since 2011, hoping I would never need it! However, my Keeshond, Riley, has recently been through cruciate ligament tears in both his back knees. His problems required several surgeries and I was distraught at seeing him in such pain. It's enough to have to deal with a loving pet experiencing pain and unhappiness, but medical expenses on top of that is extremely stressful and overwhelming! Healthy Paws was there for me, not only with relief from expenses, but email support and caring! Thanks to Healthy Paws, Riley is slowly getting back to his "puppy" personality - no running and jumping, but snuggling and sitting by me instead of by himself in a corner. Thank you to all the staff! Sandy Jones
Insurer: Healthy Paws
By: Sandy
Healthy Paws- Two Paws Up!
Healthy Paws has proved to me why they are rated the #1 pet insurance! I have a 9 year old lab/pit mix that faced a gnarly gastro infection which ended up being diagnosed as pancreatitis. It was a really emotionally exhausting week and a half of him spending every day at the vet. Healthy Paws made worrying about the blow to my bank account the last thing on my mind allowing me to focus on the care Mister needed to get him back on his feet. When all was said and done Misters bills were over $3,000 and thanks to Healthy Paws I only had to cove 20% of that. They were not only quick to process, approve and reimburse the claims but even reached out via email to check in on him. There's no other insurance company i'd recommend.
Insurer: Healthy Paws
By: Jen