Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Efficent
We have been extremely satisfied with the service. We got a lab puppy and since she was 4 months old we have several claims . Our Vet even send by fax our bill and within a month we have been repaid. I feel very happy with the coverage.
Insurer: Nationwide
By: Gail
Glad I stayed with you
Charlie recently had a little problem acting very dizzy and out of sorts. I rushed him to the Dr. where they kept him for about 3 hours doing a lot of test and X-rays. They put him on an anabiotic and sent him home. His bill came to about $400. Nationwide paid back 90% no questions asked. I had considered cutting his plan after all the puppy stuff was done but am so glad I didn't. They're easy to work with and quick on paying claims.
Insurer: Nationwide
By: Betty
Caring and straightforward
Very good company to work with. They were prompt in replying back to my emails and easy to understand explanation of benefits. Like the personal touch of when my dog passed away in regards to personalized condolence card. Also a real benefit when my dog was here the wellness award offered that is separate from the basic policy. No other pet insurance company I believe offers that. A couple of annoyance though, they are a little too strict with the pre-existing condition clause of the policy, especially in regards to basing your pets cause of death to some other condition or accident that happened previously. In which there was no correlation between the two or multiple events. Also if you happen to change your primary pet's veterinarian to another veterinarian and you have a claim with your new vet.. It was kind of difficult to correlate the two vets information to prove any new procedure, illness, or, accident was not related.
Insurer: Embrace
By: Jay
Embrace has always come through for us.
Over the years, we have had pet insurance with several carriers. Embrace is the easiest to deal with. People answer the phone and claims are processed quickly. The premiums and coverage are set to my specifications and needs. I enthusiastically recommend Embrace.
Insurer: Embrace
By: Lila
Love this insurance program! Easy to work with, quick and responsive when adding or updating a claim.
I've only had this insurance for a short while (three months or so), and have nothing to say except what a very good decision on my part to add it. My husband and I have been thinking about pet insurance, but never really researched it until Pets Best came across my desk. No disappointments, quick in response, turnaround time is typically within one to two days. Policy is true to claim process and what's covered (or what's not). Would highly recommend to anyone with a pet.
Insurer: Pets Best
By: Cindy
Beth wasn't able to resolve my issue however I didn't really expect it to be solved in one phone call.
Beth wasn't able to resolve my issue, however I didn't really expect it to be solved in one phone call. It was a complicated issue that I knew would probably need to be subject to further review. Beth quickly understood my concerns and was able to get my issue forwarded onwards. Beth was very friendly and helpful.
Insurer: Trupanion
By: Erin
You have fast and courteous service.
You have fast and courteous service. I am very pleased .
Insurer: Trupanion
By: Herbert
Quick response &.
Quick response &. No hassel
Insurer: Trupanion
By: Frances
I have been a client of trupanions for a very long time,
I have been a client of trupanions for a very long time, and they are very good. Any time I have a problem they are very helpful and understanding and take the time to explain anything you need.
Insurer: Trupanion Canada
By: Margaret
Speed of contact
Speed of contact
Insurer: Trupanion Canada
By: Caroline