Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Animal hospital claim
Quick transaction, staff was very helpful in assisting with claim over phone.
Insurer: Embrace
By: Konstantinos
Great
They're the best prompt professional service. Just today I gave glowing reviews about Nationwide. I have also referred a coworker who just bought a puppie.
Insurer: Nationwide
By: Michele
Excellent benefits & service
Our family purchased pet insurance when we got our Aussie, and found out about Nationwide Pet Insurance through my work. While the yearly benefits have been a great addition (refunds on heartworm/flea/tick medication, nail trimmings, etc), we ended up needing to use the insurance for a more serious reason. At 1.5 years old, we discovered that our Aussie has allergies - all of the tests, medications, and check-ups have been almost fully reimbursed after meeting our deductible. Without the reimbursements, we would have spent thousands already (and she's only 2) without the support of our insurance. The app is SO easy to use to submit for reimbursement, and we receive it via direct deposit within 3-4 weeks. Additionally, we have used the vet-help chat feature which helped inform us on what types of questions to ask our veterinarian during visits. The monthly cost is extremely reasonable compared to how much we have benefited from this product!
Insurer: Nationwide
By: Vanessa
The best insurance on every level in every way!
In every category - scope of coverage, price, customer service, efficiency and ease pf service, good will, user-friendliness, the very best insurance available!
Insurer: Nationwide
By: Lanie
great company,great service
great service great company,greatvalue
Insurer: Nationwide
By: Paul
Patient and helpful
I've found everyone I've dealt with patient and informative and wanting to help.
Insurer: Trupanion Canada
By: Barbara
Quality help.
I asked for a rather lengthy and difficult request and it was responded to in very timely and quality manner.
Insurer: Trupanion Canada
By: Barb
Very efficient company and seems to be very caring
Very efficient company and seems to be very caring
Insurer: Trupanion Canada
By: Lorraine
Very happy with business like response.
Very happy with business like response.
Insurer: Trupanion Canada
By: Georgia
Very helpful - fast reimbursement - everything explained.
Very helpful - fast reimbursement - everything explained.
Insurer: Trupanion Canada
By: Greg