Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Superior claim service and user friendly site.
My puppy Peppa had a severe urinary track infection that required a hospitalization for further testing. The hospital bill was quite large. I was able to submit the claim easily through the website and receive payment expeditiously. The site was easy to navigate and had enough information to keep me apprised of the status of my claim. The claim representatives were also very helpful and at all time displayed true concern for the well being of my puppy as well as a desire to have the claim resolved in a satisfactory manner.
Insurer: ASPCA
By: G
Excellent Service
Nationwide has been an excellent resource and provider of coverage for my newly adopted cat. I adopted my cat from a shelter. We had some ups and downs with Dinah (that's her name) and her becoming acclimated to her new home. Required some extra love/attention and some visits to the vet. Nationwide has been there as a provider for coverage and has promptly reviewed my bills and reimbursed promptly where appropriate.
Insurer: Nationwide
By: Michael
Excellent Service
Nationwide has been an excellent resource and provider of coverage for my newly adopted cat. I adopted my cat from a shelter. We had some ups and downs with Dinah (that's her name) and her becoming acclimated to her new home. Required some extra love/attention and some visits to the vet. Nationwide has been there as a provider for coverage and has promptly reviewed my bills and reimbursed promptly where appropriate.
Insurer: Nationwide
By: Michael
Nationwide is truly on your side
Nationwide has always reviewed my claims promptly and offers generous reimbursements for my pet care expenses. To make things even more efficient, they also offer the option of direct deposit when they pay your claim. Their customer service has always been friendly and accommodating, and in an era where service is often lacking, my experience with Nationwide has been refreshing.
Insurer: Nationwide
By: Helen
Best Pet Insurance Provider Ever!
We are very happy with our choice of Nationwide as our pet insurance provider. We have had our two pugs with them since 12 weeks old and now they are 9-1/2. Always processes claims quickly with notification that claim has been received, it's in process and the EOB are sent via email to keep us updated. Checks aren't too far behind in the mail!!! Thank you for helping us take care of our furbabies and their health needs! P.S. - We have referred people to Nationwide for their pet insurance needs.
Insurer: Nationwide
By: Linda
Unexpected customer service!
When you have had so many disappointments working with insurance companies, it is such a pleasant surprise to actually work with one that cares! I have nothing but nice things to say about VPI. Prompt processing of claims and reimbursements and caring customer service make this company the one to choose!
Insurer: Nationwide
By: Annette
Very pleased!
I got insurance for my dog as soon as we got him (he was 8 months old). It’s been wonderful for annual exams, shots, flea and tick meds, etc. Thankfully that’s all he’s needed so far! Nationwide has helped us greatly in covering these costs. They are also very helpful if you have any questions.
Insurer: Nationwide
By: Theresa
Nationwide is own my side!
I have never had any problem with a claim, representative or delay in contact. Nationwide representatives explain so I can understand. Always so helpful even when I the answer is not what I want to hear they explain to my understanding. I would highly recommend Nationwid Pet Insurance, and that is the reason I always do!
Insurer: Nationwide
By: Pam
Nationwide is own my side!
I have never had any problem with a claim, representative or delay in contact. Nationwide representatives explain so I can understand. Always so helpful even when I the answer is not what I want to hear they explain to my understanding. I would highly recommend Nationwid Pet Insurance, and that is the reason I always do!
Insurer: Nationwide
By: Pam
Very knowledgeable and helpful.
Angel was very helpful and knowledgeable about the products. He was a big help to me with my questions.
Insurer: Nationwide
By: Rene