Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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I wish claims didn’t took so long to process
Overall very happy with the company. I just wish the claims will process quickly.
Insurer: Nationwide
By: Doritza
Worth every penny
We have great experience with this Insurance program. We can call to determine what is covered, our reimbursements are timely and have not been declined. Very glad we made the purchase right away when april joined our family.
Insurer: Nationwide
By: Ali
Thank You!.. you guys saved my dogs life.. without coverage, I would have never been able to treat his seizures.
I purchased insurance originally from another agency ( that originally moved into you folks) because I had acquired a horse, I have two GSD’s and was concerned that they may have an accident. Turned out, my younger dog began to experience Gran Mal seizures. This was devastating as he was so young, and I know his lineage... his history has no evidence of epilepsy.. I was so fortunate to be working with a young, energetic vet, who was able to guide and help us through this terrible time. He has experienced almost 25 Gran Mal seizures in the past six months ( the last over one month ago) .. the treatment and care has been a whirlwind of expense to say the least..he is now a healthy and happy young male dog who appears to enjoy life. I would never allow him to suffer.. but his veterinary care has been optimum and I couldn’t have afforded it without insurance. He is a wonderful and important member of our family and I thank you folks for being there every step of the way! ❤️🐾🙃
Insurer: Pets Plus Us
By: Linda
Customer service rep phone convo
I love the pet insurance and what it all encompasses. However, when I called into customer representative to inquire why my claim was denied, the rep did not sound too friendly. She was able to help me and answered my question but did not sound too excited to serve me. It made me feel very insignificant.
Insurer: Nationwide
By: Irene
Good customer service.
Good customer service.
Insurer: Trupanion Canada
By: Carol
I've been with Trupanion since before it was even called that (8 critters now!
I've been with Trupanion since before it was even called that (8 critters now!) I believe in pet insurance and have always had terrific service and I know I always will!
Insurer: Trupanion Canada
By: Lynda
Fast and honest
Fast, honest and easy claim and reimbursement to the vet. Insurers could learn from Trupanion!
Insurer: Trupanion
By: Lonny
Great customer service.
Great customer service.
Insurer: Trupanion
By: Michelle
Trupanion has excellent customer service and really came through for my doggie Pando who needed an MRI for his severe neck pain.
Trupanion has excellent customer service and really came through for my, doggie, Pando who needed an MRI for his severe neck pain. Thank you for making Pando's care possible. This was one of the best decisions I made to purchase this insurance for my two doggies.
Insurer: Trupanion
By: Tricia
Trupanion makes it so easy to submit claims and makes stressful times easier.
Trupanion makes it so easy to submit claims and makes stressful times easier. You help me to understand my coverage. Everyone I speak to is so genuinely caring. My vet can send claims electronically at the end of each visit and I don’t have to do anything at all!!!
Insurer: Trupanion
By: Marie