Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Pleased.
I never thought insurance would be easy. But I'm very pleased with Nationwide. My first claim got rejected because on the insurance form I used the name Cookie, while the vet used the cat's shelter name from the shelter paperwork, which was different. I had the vet change the name, and resubmitted to Nationwide. No complications whatsoever. Also, the website is easy to maneuver. All good stuff to say about Nationwide.
Insurer: Nationwide
By: Betty
everything perfect!
love you guys! Everything was easy. My only very minor quibble is that it takes 3 weeks for claims to come back. If this was 1 week or less, my rating would be a 10. I really appreciate the online submission and payments too.
Insurer: Nationwide
By: David
Caring Service for All Pets! Quick Turn Around on Claims
I love working with Nationwide for Maxwell's Pet Insurance. They were easy to set up when we brought him home as a puppy and claims are proceeded quickly!
Insurer: Nationwide
By: Tairre
I’ve “embraced” pet insurance
I love Embrace pet insurance! Claims are processed very fast, and payment is very quick! Keep up the great job you’re doing! Highly recommend!
Insurer: Embrace
By: Jane
Healthy Paws is knowledgeable, quick and efficient.
They processed my claims very quickly. They are available to answer my questions. Very thoughtful follow up after pet surgery.
Insurer: Healthy Paws
By: Suzanne
Very helpful and answered all my questions
Very helpful and answered all my questions
Insurer: Trupanion Canada
By: Frances
Very helpful and knowledgeable!
Very helpful and knowledgeable!
Insurer: Trupanion Canada
By: Johnathan
Very knowledgeable and helful staff
Very knowledgeable and helful staff
Insurer: Trupanion Canada
By: Maria
Friendly but not that helpful.
T he call-taker I spoke to was friendly and provided some information that I requested. Unfortunately he was unable to provide the answer to my question on what my rate would be after the annual renewal in Sept.
Insurer: Trupanion Canada
By: Sue