Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Nationwide Pet Insurance helped us when we needed it most
If we didn't have Nationwide Pet Insurance, paying the vet bill for our dog's emergency would have been difficult. Filing the claim was easy and we received our refund quickly. I'd highly recommend it.
Insurer: Nationwide
By: Jean
HIGHLY recommend Nationwide Pet Insurance!
We are VERY happy with Nationwide Pet Insurance. Both of our pets are covered and one of them has had some health issues/illnesses recently. We have been so impressed with the coverage Nationwide has provided. I recommend it to everyone we meet who has a pet - including strangers on the street!! I even posted a comment on my Facebook status about how great Nationwide is.
Insurer: Nationwide
By: Kirby
Great Experience
You guys are great and I have no complaints about service or claim payment.
Insurer: Nationwide
By: Dana
EFFICIENT AND EFFECTIVE. GLAD I HAVE PET INSURANCE.
EFFICIENT AND EFFECTIVE. GLAD I HAVE PET INSURANCE.
Insurer: Nationwide
By: Euan
Great Experience
You guys are great and I have no complaints about service or claim payment.
Insurer: Nationwide
By: Dana
Outstanding service & dedication to our Pets!
I've insured my 12 year-old dog Zoey with Embrace 12 years ago- since I adopted her. I've never doubted my choice in pet insurer. They have been consistently easy to work with, responsive to any inquiry, and really fast processing claims. I can't say enough about how pleased I am with Embrace. Thank you Embrace team!
Insurer: Embrace
By: Bobbi`
Always a pleasant experience
I used the VitusVet app to take pictures of my receipts and claim form and I was able to easily submit my claim. No fax machines or mailing in any forms. I then received an acknowledgement email from Nationwide and then received my reimbursement and explanation of benefits. The best part about Nationwide is that they always reimburse me accurately and I never have to question if I'm getting everything I should. I trust them so I just have to submit the receipt and I know they'll process it correctly.
Insurer: Nationwide
By: Andrew
Ease of claims process.
Ease of claims process. Trupanion has been wonderful with my dog Baron.
Insurer: Trupanion
By: Kathleen