Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Fast and easy claim service
I have had ASPCA insurance for my dog for several years and have never had a need to file a claim. I recently had to file a claim and did not know what to expect. Happily, I found the process easy and absent of red tape.
Insurer: ASPCA
By: Ed
Thankful to have Embrace Insurance
Submitted a claim and after a slight delay (only because my Vet hadn't provided the required info) received full compensation per our contract. Hassle free and grateful.
Insurer: Embrace
By: Juliette
Would recommend embrace 100%
Have used embrace for 8 years for my Yorkie- have had nothing but great experiences. They make the claim process very easy and are very prompt in approving! Would highly recommend to anyone looking into pet insurance!
Insurer: Embrace
By: Jennifer
Embrace = peace of mind
Having Embrace Insurance on our pets makes the emotional decisions about costly medical treatment an easy one. We have "Boomer" our Boxer, undergoing chemotherapy for Lymphoma. Having Embrace Insurance has eased the burden on our pocketbook. The claims process is extremely straight forward and easy to navigate and their response time is good.
Insurer: Embrace
By: Richard
Lethargic and laceration requiring stitches
So grateful to have Embrace Pet Insurance. They have honored my claim without any reservations as per our contract. I have had Embrace Pet Insurance for nearly 8 years and have always been pleased
Insurer: Embrace
By: Juliette
THANK YOU FOR CHECKING ON MIA
I THINK IT WAS VERY KIND AND THOUGHTFUL TO EMAIL ME AND CHECK ON MY MIA. SHE HAD AN EAR INFECTION AND HAD A COUPLE VET VISITS. SO WHEN THEY SAW MY CLAIMS THEY CHECKED IN ON HER. I THINK THAT WAS A VERY CONSIDERATE GESTURE. THAT WAS THE FIRST TIME ANYTHING LIKE THAT HAS HAPPENED.
Insurer: Nationwide
By: ANNA
Witnessing Lethargy
My claim was processed immediately and professionally according to my contract. It was such a hassle free process!
Insurer: Embrace
By: Juliette
Easy process
Submitting claims has been easy. They are processed quickly and fairly.
Insurer: Nationwide
By: Julie
Attention to Detail, Lacking
When I got my little Ada, I was excited to get her insurance with you. It was a very painless process when I got Zeus, Sebastian, and Danni on VPI insurance and I rarely had an issue. However, getting Ada on your insurance has been a nightmare. When I signed her up, I provided the phone number and address of where she was taken prior to me adopting her to obtain her medical records. I didn't find out until a month later that you didn't have her medical records when a claim was denied and when I called and asked why you hadn't obtain the records, your agent stated that they had called but they had never heard of Ada. When she read the phone number back to me that was in your computer, it was incorrect. I told her that I would just have all the records sent to you. I had Ada's medical records mailed, faxed and email to you on 4 separate occasions and every time I called, it was "we have not received them". On the 5th attempt and getting very angry with the agent telling me I didn't understand, I asked for a manager. She was very professional and I explained to her that I was copied on the same email that they were and I forward the email with all Ada's records to her. She promptly got everything taken care of which was the fastest I've seen a claim come from you. I explain the situation with my vet's office and they have heard from other clients that had VPI in the past, are not happy with the service that Nationwide is providing.
Insurer: Nationwide
By: Michelle
Thankful for coverage
We were thankful for the coverage when our dog ended up at the ER overnight. We have coverage for this type of issue, but this was he first time we used the policy. It took a few weeks to process, but I am pleased with the service. Here’s hoping my pup can stay healthy since have maxed out this year’s coverage for the diagnosis!
Insurer: Nationwide
By: Deborah