Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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My experience with the claims process was very easy, great!
I took King in for shots. He's feeling great, thankfully! It was super easy to submit my claim and receive reimbursement. I'm happy I have this policy for my little buddy!
Insurer: Nationwide
By: Sharonica
Not fast on claim reimbursements
I called ahead before getting pet insurance to verify all her first year shots, spay all those things would be covered. I also asked about her umbilical hernia, they said turn it in but it might not be covered, since prexisting, it wasn’t so not too surprised. The issue I have is I turned everything in the day of claim, and my vet sent all medical records within one week, it still took around three weeks to get reimbursed, two phone calls of babysitting! So the 5-10 day turnaround is not accurate. I sell this insurance so I wanted to try it, not real happy with customer service and follow through.
Insurer: Pets Best
By: Bonnie
So happy we made the decision to get insurance!
In the last two years our dog has had two major illnesses, one required emergency surgery and a blood transfusion, the other nearly 8 months of expensive medication, and not only did ASPCA cover 80%, getting reimbursed couldn’t have been easier or faster! Pet insurance has made what’s best for my pet an easy choice when I don’t have to worry about cost! Thanks for saving his life twice!
Insurer: ASPCA
By: Jen
Speedy Service and Great Customer Care!
I've had this policy for the past 5-6 years now and haven't ever had to use it until the past few months when I learned my dog had a mature cataract. Not only were the representatives helpful but, they cared about getting my dog the best coverage and reimbursement. Highly recommend!
Insurer: ASPCA
By: Benjamin
Fantastic Experience!
Amazing experience! Awesome and caring customer service.This is the best insurance company I have ever dealt with - almost next to no questions asked when it came to claims - straight forward request for documents - covered 90% of a huge fat bill - took a big burden of my shoulder! Thank you everyone at ASPCA, especially the customer care and claims specialist that I directly dealt with :)
Insurer: ASPCA
By: Pradeep
Well worth it
We have insurance on both our beagles... their noses get them into trouble. Nationwide is quick, easy and we have had ZERO issues with filing a claim or being reimbursed! Can not believe we did not do this sooner.
Insurer: Nationwide
By: Bobbie
always helpful service
agents are always helpful and informed
Insurer: Trupanion Canada
By: Pamila
Never had issues with claims.
Dealing with our dog's sickness the past year & eventual death was difficult but we never had any issues with our claims. Everything was easy, straightforward & responsive & we appreciate the ease with which the policy was cancelled after Atticus died. Thank you so much. We will definitely use Pets Best again in the future if we get another pet. Thank you.
Insurer: Pets Best
By: Holly