Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Excellent customer service
Excellent customer service
Insurer: ASPCA
By: Antoinette
Great service!
Their customer service is really super! I have 3 dogs; each of them have had vet bills (illness/dental issues/surgery) and they have worked with our vet so we only have to pay our portion instead of paying up front. They return calls immediately AND their site is really easy to use. I always recommend them to anyone who has a pet.
Insurer: Healthy Paws
By: BARBARA
I am a new client, but so far so good; the electronic claims submission process makes it extremely easy to manage claims!
I am a new client, but so far so good; the electronic claims submission process makes it extremely easy to manage claims! When I've called for support, reps have been extremely helpful. It would be nice to have claims settled in less than a month's time though.
Insurer: Nationwide
By: Cheryl
Customer service very helpful
I like the ability to see the claims online. I have also spoken to customer service and they are very helpful.
Insurer: Nationwide
By: Carol
So grateful for Nationwide Pet Insurance!
So grateful for nationwide. The process of filing a claim is so easy and transpararent. They payed their portion as agreed no Problems or hassle or additional info needed. Their payment with in the two week mark went straight into my bank acccount. I would recommend them to all my pet-loving friends and family!
Insurer: Nationwide
By: Ericka
So grateful for Nationwide Pet Insurance!
So grateful for nationwide. The process of filing a claim is so easy and transpararent. They payed their portion as agreed no Problems or hassle or additional info needed. Their payment with in the two week mark went straight into my bank acccount. I would recommend them to all my pet-loving friends and family!
Insurer: Nationwide
By: Ericka
Love Nationwide
I started using Nationwide Pet Insurance 5 years ago and am so glad I did. I've not only felt more secure for my pets' overall welfare - I get reimbursement checks fast after major issues have occurred. To that end, the company sends a nice note they hope my pet is well again. I like it even if it is automated - someone /somewhere thought to do that kind gesture. I highly recommend you always.
Insurer: Nationwide
By: Liz
Good, but could offer benefits more like the human counterpart insurance
ASCPA is a good insurance, but there are others that have better coverage. I wish ASCPA would tweak there coverage or have a "MATCH" guarantee with their competitors. If you're a newbie to the pet insurance realm, definitely read the fine print. Not everything is covered and some things that are covered are at a reduced percentage than the advertised norm. All in all, the people that I have been used to dealing with in customer service and claims, etc...they are the BEST. Very accommodating and helpful. Couldn't ask for more there. Communication an A+
Insurer: ASPCA
By: BD
Thanks for making things easy
We appreciate the ease with which we can work with your company to submit claims and receive payment. Hank's had a rough year so having not to stressed about administrative stuff is much appreciated.
Insurer: Nationwide
By: Deena
Excellent, fast service.
Always have fast service with claims. Easy to understand and informative documentation accompanies response.
Insurer: Nationwide
By: Sue