Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Excellent
We are extremely please with the service and response with all interaction regarding Brew's health and insurance needs working with Nationwide.
Insurer: Nationwide
By: Robert
Compassionate
Embrace staff are caring and compassionate. They answer my questions and process claims in a timely manner
Insurer: Embrace
By: Vickie
Thankful to have Nationwide
Nationwide continues to not disappoint. it's such a relief to have them as a resource when my cat is sick. This is the first year my cat has had any medical issues outside of wellness checks and vaccines and nationwide has processed all my claims quickly and efficiently. Each claim takes about 10 days to 2 weeks from start to finish and has been a completely hassle free experience. Dental procedures are extremely expensive and it was a life saver to have this coverage to help with the cost.
Insurer: Nationwide
By: Kathleen
Surprised you don't help out with spaying animals
I have to say , I love your company. You have saved the life of my older dog Eva twice by helping us give her the treatment she needed when she had a stroke over 2 1/2 yrs ago. We were going to put her down but with your help, she was able to get the treatment she needed and made a full recovery. Now she has cancer and again you helped us to remove tumors . She is hanging in there and having good quality of life for now. We have a new addition Bailey and we got the wellness and major med coverage for her and you have been good. We just had her fixed and was surprised you don't do anything for that. Especially when it's known to prevent certain cancers and illnesses if you don't. Just wanted to tell you that. But will always be grateful for the love and support of your company. The best people work for you always pleasant and caring. Rosemary
Insurer: Nationwide
By: Rosemary
Great service and support!
It was a stressful time for us with a puppy requiring surgery. Trupanion was very supportive throughout and the Claims process was simple, fast and easy. We were delighted with the service and support. Thanks.
Insurer: Trupanion Canada
By: Sue
This company exceeds all my expectations in customer service, caring and compassion.
My appreciation to the Pets Best team. I am a new client and could not be more pleased with the service I have received. As Maggie Belle and I struggle through this difficult glaucoma journey, what a comfort to know I have the support and caring of Pets Best.
Insurer: Pets Best
By: Nancy
Best pet insurance ever
Having a dog diagnosed with diabetes and sick beyond description is beyond stressful. Now with my healthy kid back home , I can tell you that healthy paws was so professional and caring that I am honestly blown away! They even called to check on my dog. Amazing!!!
Insurer: Healthy Paws
By: Lawrence
What a relief in times of need Healthypaws definitely comes through!!
I cannot express how thankful I am to have healthypaws pet insurance for my poor 5 month old newfoundland puppy. I have always wanted a newfoundland and this past June I purchased the perfect puppy, Odin, from the greenfield puppies sight. After an 8 hour drive and a great deal of money I arrived home with this handsome ball of silver fluff only to find that it appeared that he had a UTI after a week or so of having him. With further investigation, and over $3,000 in vet bills thus far we found out that my poor Odin has a terribly Kidney problem that could possibly terminal. On top of all of this two weeks ago Odin developed a problem with his paw that landed him in my local Emergency Veterinarian Specialist office! They were unsure if he had a fractured growth plate or a torn ligament. So yet again a few thousand dollars later and a night in the hospital we came to find that it was only a swollen fluid pocket that housed a nasty bacterial infection (they believe this could have been because of digging in the yard and getting stung by a wasp!). I could have never afforded the wonderful care that my fur baby received without the aid of Healthypaws. Throughout the last few months it has been a hectic rollercoaster but knowing that I had healthypaws insurance to help cover the costs of treatment I never had to worry about the financial aspect of care and got to solely focus on Odin getting better.
Insurer: Healthy Paws
By: Lizzy
I highly recommend Nationwide Pet Insurance!
We’ve had the policy with Nationwide since our dog was a puppy. It has saved us many times over every time she has to go to a vet which has been more often than we had anticipated. A quick turn around time and a great customer service!
Insurer: Nationwide
By: Akemi
Super
We are so glad that we switched insurance companies, as this provides comprehensive support of our dog, from wellness visits to prescriptions to injuries/sickness. The only reason I ranked it a 9 instead of a 10 is that submitting a claim is very tedious. I have found that the vitus vet app is much easier to use when submitting a claim.
Insurer: Nationwide
By: Michelle