Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
We are so thankful for Pets Best
The loss of our beloved Buster has been devastating. My husband and I want to thank Pets Best from the bottom of our hearts for the coverage. If it wasn’t for Pets Best, we would have needed to take out a $4,000 loan to cover the vet, medical and hospital expenses. We are immensely thankful and grateful for their dedicated customer service who responded quickly and efficiently with our claim. Our sincerest gratitude!
Insurer: Pets Best
By: Noe
Trupanion has been great!
I had been meaning to get pet insurance but it took me awhile to get around to it. I'm glad I got it when I did because about 9 months later my dog started having eye problems. Trupanion has been great in taking care of her . The claim process is streamlined making things easy. I would highly recommend them.
Insurer: Trupanion Canada
By: Vicki
petshealth care plan, i rate them 10+
I have been with PetsHealth a long time and they have been excellent. Now name is Hartville Pet Insurance, underwritten by C&F Insurance Agency, inc. I rate this pet insurance with PetsHealth 10+.I do not recall ever a negative issue with them. The customer service has always been excellent, as well as the follow ups etc.. I have two {2} dogs insured and service for both has always been excellent.
Insurer: ASPCA
By: R.H.
I've used them my dog's whole life
My dog is now 12. I've had PetsHealth since she was a new puppy. PetsHealth have always been super-professional and super-fair.
Insurer: ASPCA
By: Michael
Fantastic insurance & all of the reps are great
Everyone at Nationwide has been very helpful. The claim forms are easy to complete & submit. My only wish is that some sort of dental preventative coverage was included.
Insurer: Nationwide
By: Barbara
Lack of follow thru on additional information needed
I submitted my claim and was told that I would be receiving a request for additional information in the mail. I have yet to receive. when i followed up I was told you need all of her records from before she was even born. I only have current vet records - but why dont you ask for this when I signed up? I am concerned that the records I will get wont be enough and then what is the point of having insurance if nothing will be covered? I have 4 pets insured with you and I got my father to insure 2 more wtih you however this issue and lack of communication makes me reconsider if I pick the right provider. My vet recommends another company and doesnt give VPI a good review.
Insurer: Nationwide
By: jennifer
Thank you
Thsnk you for checking in on Penelope. She is feeling better. Thank you for making it easy to submit receipts and receiving reimburstments quickly
Insurer: Nationwide
By: Michele
The quick return was so helpful to our budget
I was very thankful the way Nationwide quickly reimbursed us.
Insurer: Nationwide
By: Cathy
Quick, easy, and clear!
I filed through the website and it was incredibly simple and didn't have many steps at all. As long as you have all your cat's paperwork in order, it is an incredibly easy process.
Insurer: Trupanion
By: Andrew
I am really glad to have Nationwide as my dogs pet insurance.
Nationwide is really good about taking care of my dogs vet's bill. I am very pleased to have Nationwide insurance.
Insurer: Nationwide
By: Ann