Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Cancer claim
Ive taken my dog several times to the ASC center in Yonkers. Nationwide takes a little longer than I'm comfortable with to expedite the claim. Its not heartwrenching but its a little anxiety ridden.
Insurer: Nationwide
By: Victor
Everything should be this easy!
Insurance for humans should be this easy to deal with. I had to cal. Agent answered quickly and was helpful. I was able to upload documents and track their progress. What a great insurance company.
Insurer: Nationwide
By: Vernita
I love your service
I look forward to renewing my dog’s policy. Nationwide’s service is fantastic. Thank you
Insurer: Nationwide
By: Jennifer
Overall very happy but claim response has been slow
Overall we are very happy that we got pet insurance. Claim resolution has been fair. Submitting a claim is super easy with the app and they pay with direct deposit. When I first signed up they resolved claims within a week or two and now it seems to stretch in to four weeks which means that it takes longer to get repaid. Hoping that they speed things up. We absolutely do recommend Nationwide Pet Insurance to friends and would get it again.
Insurer: Nationwide
By: Patrick
Electronic Payment Problems
Very good service. Request for additional Vet information to complete my claim was totally understandable but found the electronic payment confirmations a pain. Both Nationwide & my bank need confirmations to pay. Why do I need to confirm I want payment. My payments expired after I followed procedures but not correctly I guess. Chase advised I needed to start over with Nationwide. Thankfully I was told they would cut a paper check. I will be opting out of electronic payments but the quick recovery from Nationwde was excellent.
Insurer: Nationwide
By: Ron
Great response
I like the way you stay in touch and let us know when our vet has filed our claim. Also like that you make fairly prompt payment with no questions asked.
Insurer: Nationwide
By: Letticia
Nationwide is easy and quick
Thanks to Nationwide Pet insurance, I don't have to worry about money when making medical decisions for our dog. It is easy to submit a claim and, in my experience, they process the claims in under a month. It has come in handy multiple times for our family.
Insurer: Nationwide
By: Brandon
Great service
Very impressed with the service. It’s great you can manage the whole claim process on the app.
Insurer: ASPCA
By: Richard
Best Experience EVER!!
Nationwide pet insurance is unreal! They respond fast with accurate information and their reimbursement process works perfectly and super fast. And I love the VitusVet App to manage all my fur baby needs!
Insurer: Nationwide
By: Zelma
Vet insurance
I have not had any issues with nationwide pet insurance. I’m glad we got it to be honest. If I had to say one thing that could be improved on is the processing time on a claim. Average time has been 2 to 3 weeks. But overall truly no complaints very good pet insurance.
Insurer: Nationwide
By: Veronica