Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Untimely, unresponsive, partial coverage
The amount of time that it took to review my cats chart and make a payment was completely in adequate, when I called to ask for an explanation I was given short rude answers, and in the end the coverage was only partial, I was never told there were caps on everything.
Insurer: Nationwide
By: Julie
There is no better value or customer experience than Trupanion
My dog Buckaroo was born missing a front limb, her back limbs have patella luxation. When it was time for surgery on one of back limbs Trupanion was AMAZING. The approved and paid the claim within days of submission. Buckaroo also ingested some acorns, that required a trip to the emergency room, some test and medication, once again Trupanion approved and paid the claim that same week. I knew I was adopting a special needs pet, and feared that even though I had her insured, I would end up with some costly medical bills for her, choosing Trupanion has been one of the best decisions I made to keep my girl happy and healthy.
Insurer: Trupanion
By: Carla
they are officially bad
This company will probably not be the one that you are looking for. I have had the insurance for my dog since 2016. They have raised the rate three times and changed the policy detail regarding deductible and refused my claim ( hematoma and prescription for the yeast was not associated, but they keep saying that it is relevant). I have felt okay even if they have done those, but today I am very disappointed and regretful that I have spent 1,500 dollars for the past two years. I have recently moved out of the States. Trupanion insurance has no coverage in this country. I have left a message in order to cancel on the day that I have arrived, but nothing happened and I was charged my monthly bill. I've waited for a week, but nothing changes. So, I have made an international call to cancel and ask for the full refund because I have left a message. However, they kept asking me to provide the evidence for the full refund. Since my policy resets every third of the month, the prorated refund may be $53 and the full refund is $69. Seriously? The call costs me $15 for 15min. Why should I prepare for the evidence for the message? If the company do not have any tool to sort out the message that customers may leave via the website, it is useless and meaningless. you guys are wasting my time and money.
Insurer: Trupanion
By: joe
Stay away from ASPCA
Stay away from ASPCA insurance. If your pet receives a medical diagnosis, ASPCA will use any means available to them to deny your claim. They use lawyerspeak to declare your pet’s condition is pre-existing. Even after years of coverage with zero claims. Unless you’ve hired a lawyer to interpret their policy, and make exacting choices which are not otherwise clear, your coverage will be denied. When I must hire an attorney to keep my insurance from bamboozling me, what’s the point of having insurance? Read the reviews online about these cruel “policy” perverts. Then run the other direction. ASPCA love cruel policy and the cash it brings.
Insurer: ASPCA
By: Mfiz
Customer service was so nice
My husband just died & the bank cancelled my Mastercard number before I had time to close off my accounts. When called Customer Service was so nice & asked me if I needed more time. That was better then the BMO bank that gave me no warning!! But still feel I am paying too much for the insurance.
Insurer: Trupanion
By: Sharon
Informative and very pleasant
Every one that I talked to a Trupanion have been , informative and very pleasant to work with on my questions about Trupanion's policy.
Insurer: Trupanion
By: Patty
Pets Best is great.
We have piece of mind knowing that our sweet Luna is covered. Pets Best is great at getting our claims paid out to us in a timely manner.
Insurer: Pets Best
By: Shannon
You have always been extremely.
You have always been extremely responsive and I have no regrets getting my 2 dogs insured. Not sure how you all came up with Obesity on Zeeks last EOB though. He is Very far from Obese and not sure if premiums could go up with that in his file.
Insurer: Pets Best
By: Vanessa