Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great customer service
Nationwide pet insurance provides peace of mind with great customer service
Insurer: Nationwide
By: Ali
I am so happy to have Pet Insurance - it is worth every penny
thank you for checking with me - Cosmo is doing the best he can for an almost 14 year old dog - he gets the best care possible and is being well taken care of - I am so happy to have always had pet insurance for his whole life - it is worth every penny and you are the best
Insurer: Nationwide
By: debra
Processing time needs major improvement
I’ve been with nationwide for over 3 years now and I’m not impressed. I’m only staying because it’s less expensive than other providers and coverage is pretty good. Two things I really dislike are the quality of customer service and processing time. Every time I call in, the customer service representatives are not helpful nor do they sound like they have empathy. Luckily I don’t have to deal with them often. Their worst thing is their processing time. It takes about 3 weeks to process my reimbursement requests. This is absurd. It should not take this long to process something so simple. All in all, I have no loyalty to nationwide.
Insurer: Nationwide
By: Da
Excellent coverage
My husband bought this policy through his employer benefits and I was very skeptical at first. I was wrong. The coverage and service have been exceptional. We just added coverage for our new puppy as well.
Insurer: Nationwide
By: Crystal
The Best Coverage Ever
The customer service people are the best. Claims are processed accurately and very timely, I wish the vets office were as good.
Insurer: Nationwide
By: Brian
Great customer service
This was my first set of Embrace claims and I did it wrong - without the diagnosis. The claim staff helped me fix my mistakes and get everything processed. Really appreciated the help and explanations.
Insurer: Embrace
By: LAUREN
Very professional company
Very professional company, simple claim process, fast response and resolution to claims. Glad I chose them!
Insurer: PetPartners
By: Bob
Insurance that Acts Like a Friend
Nationwide insurance has been nothing but wonderful while I care for my Berner boy’s health. Every interaction has been positive including claim submission, customer service questions, and claim response timeliness. I work in the healthcare profession (orthopedics), and dealing with insurance is often difficult for both providers and patients. My expectations were a bit jaded, but I’ve been so impressed, and truly feel like you care about my dog, and me. I will recommend Nationwide without hesitation, and appreciate everyone who helps make my experience the best. Thank you so much, Anne & Alder
Insurer: Nationwide
By: Anne
Always a great experience!
I had Sweet Pea for 5 years with no illnesses or claims. This year has been a physical disaster.! She has had a progressive hind end weakness (orthopaedist, neurologist, MRI, etc), a vaginal reconstruction surgery, and now has High Blood Pressure to get regulated. Pets Best has been wonderful....good payment, prompt reimbursement, easy to file a claim. I have also had great experience with customert service. This year she wouldn't have gotten the care she4 deserves without Pets Best!
Insurer: Pets Best
By: Jan