Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Current Claim Excellent
I needed to resubmit complete veterinary documentation going back to 2/1/17 for a policy date of 3/1/18 on 4 claims covering 3/2/18, 5/19/18, 5/22/18 and 6/1/18 which was requested by Nationwide on 7/10. I sent the information on 7/22 and am still awaiting a response. My concern is that the on-line account does not reflect the data I submitted and does not have the outstanding items as pending. I was considering adding my 2 older dogs but am holding off until the current issue is resolved. I will say that on the receint claim I submitted (not relying on my veterinarian) I received a swifter response.
Insurer: Nationwide
By: Jeanne
Dez knows her stuff!
We had some questions about medication Archie would be taking long-term and our policy limits. Dez did a great job of explaining our coverage. We were very impressed with how knowledgeable she was, especially considering how complicated and confusing medical and insurance terms can be to the lay person. Nationwide is very fortunate to be represented by Dez. As business owners ourselves, we know a jewel when we deal with one - and Dez is definitely a bright one.
Insurer: Nationwide
By: Michael
Great
The vet is wonderful. Insurance is great! No complaints.
Insurer: Nationwide
By: Leesha
Absolutely the best decision I’ve ever made for me and my pets
Having a Dog is one of the best things that life offers. My dogs are the only family I have. I wanted the best care for them possible and vet bills can be extremely expensive. Their health is extremely important and a top priority! I was searching for pet insurance and I was referred by a neighbor to Nationwide. They not only had the best to offer but have been extremely nice and personal when it comes to my fur babies! They really do care! I’m am extremely grateful for Nationwide and will continue to refer ALL of my friends with pets to them! Thank you for all that you do Nationwide! Thank you for taking care of my fur babies extremely easy on me and my pocket!
Insurer: Nationwide
By: Jackey
Thank god for pets best
I cannot day enough good things! Our first claim was an emergancy, a cancer diagnosis that, left untreated, would result in us having to put our 6 year old lab down. IF it wasn’t for pets best quick response time and coverage we would have never been able to afford and move forward with the life saving amputation he needed. The women I spoke to daily to check my claim status were compassionate and as helpful as they could be. They saved his life and I am forever grateful.
Insurer: Pets Best
By: Erin
Quick easy process.
Very smooth process!
Insurer: Nationwide
By: Dustin
Great Company
What a great company who stands behind their claims. I love their customer service where the people are feiendly, helpful, and knowledgeable. My dog means everything to me and I feel so happy to know Trupanion cares as well.
Insurer: Trupanion
By: Nancy
Good luck getting them to cover anything
Customer service is unhelpful... they will find any way possible to not cover a claim... they denied my claim without doing their due diligence in requesting medical records... ... but they never miss a deadline to debit your account for premiums. Worst. Pet. Insurance. Company. Ever.
Insurer: Pets Best
By: Kyle
Answered most of my questions.
The questions that he could not answer were followed up via email. Not only did he answer questions but was very personable. In todays world people can be abrupt when answering questions. He made me feel like we could be friends and he would be the one I would call to help me out again.. Thanks for the good service.
Insurer: Trupanion
By: Ronilee