Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent customer service
I investigated several pet insurance companies before deciding on Embrace based upon their coverage and reasonable rates. However, the customer service really deserves special notice. My e-mail queries have all been answered (thoroughly) within a few hours, claims are quickly resolved once the paperwork as been received on their end, and phone conversations are professional, polite and caring. I was skeptical about per insurance as I'd heard mixed reviews (and some horror stories), bit my skepticism has been changed into that of a happy customer. Truthfully, it's comforting to have coverage with this company when one's pet is ill and/or recuperating. Thank you, Embrace!
Insurer: Embrace
By: Anne
No claim. Just good service since my dog 🐶 documents were lost when our home burned down
Fortunately I have had no need to make a claim with Trupanion. Muffy is 3 years plus young and very healthy. When our home burned down in September of last year the majority of our paperwork and contracts were lost. I called and requested new paperwork and assume they are being mailed out. CJ was very sympathetic and helpful
Insurer: Trupanion
By: Barbara
Checking in with us
Thanks for checking in on my Hershey. Had he been ill that would have been very nice. My visit to the vet was for a healthy check and vaccinations. No issues found- happily. The outreach is a nice touch.
Insurer: Nationwide
By: Debg
The best pet insurance by far
I can’t say enough about this great company I’ve had all very positive . Filling out claims live chat speedy reimbursement I can’t ask for anymore than that..thank you for taking good care of my very loved jack Russell ...Jacki Jax’s
Insurer: Pets Best
By: The
Straightforward, fast processing, no arguments or hassles, empathetic
Healthy Paws services have been so outstanding that I am taking the time to write this review. Having a beloved pet that goes through a traumatic illness, is saved by surgery, and then six months later has the same thing and has to be put down is really difficult, but Healthy Paws at least made the pain of filing claims as easy as possible. The coverage is straightforward with no hidden gotchas, no arguments, and no stalling. Both the first claim in January and the second for the same issue in July were processed promptly. They worked directly with the clinic to get the medical records they needed with little to no bothering me and I had reimbursement checks within two weeks. I was surprised and touched to receive a condolence card in the mail with six personalized messages from staff members. This is a great company and I highly recommend.
Insurer: Healthy Paws
By: Elisabeth
claim review very slow
I am pleased with our coverage of Nicholas. However, no claims for Sophie have been processed. I received request for one year records for Sophie, which I provided. This last week, we got a letter stating that an additional 30 days was needed, which was very disappointing.
Insurer: Nationwide
By: vickie
Trupanion keeps clients informed
Trupanion keeps clients informed of its processing each time your pet needs medical care. They help with expenses and notify you promptly when reimbursement is tabulated.
Insurer: Trupanion
By: Nelda
Excellent service
We always have excellent customer service and Trupanion always holds true to their word with helping with vet bills.
Insurer: Trupanion
By: Caitlyn