Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Excellent service and user friendly
They provide an excellent service each time. I have been with this company for over 10 years.
Insurer: ASPCA
By: Sima
Thank you Trupanion
Unfortunately I have a dog with PICA and his choice of things to swallow is rocks. He's had to have 4 surgeries even though I have taken precautions to try to prevent it from happening. The little bugger still finds ways. Trupanion has never questioned any of my claims and has always paid what my policy states in a timely manner. I highly recommend them.
Insurer: Trupanion
By: Cindy
Great to deal with!
Affordable monthly premium. Customer service is always so friendly. Submitting claims are easy. Great coverage!
Insurer: Trupanion
By: Stephanie
Great
Thank you for helping me pay for my Nozzies vet. expenses I really appreciate it. I have recommended your company to all my friends.
Insurer: Nationwide
By: Laurie
Happy with Trupanion
I am very happy with Trupanion. Claim are submitted easily, they are paid in a timely manner. I love the direct deposit.
Insurer: Trupanion
By: Colleen
EXCELLENT
Nationwide is excellent. I submit a claim for ChiChi and in no time I receive a check from Nationwide. I recommend this pet insurance to anyone that has a pet.
Insurer: Nationwide
By: Sue
Overall I give Nationwide Pet Insurance 5 Stars!!!
Nationwide Pet Insurance has helped pay for on-going treatment and medication for my 10 year old Nico. He was diagnosed with Valley Fever which there is no cure. Claim filing is very easy and now they have added direct deposit so you can receive your reimbursements quicker. Thank you Nationwide for giving us peace of mind.
Insurer: Nationwide
By: Alisa
Trupanion was highly recommended by my Vet and I have not been disappointed since joining.
This is an incredible pet insurance. Claims are responded to within 24 hours of submission. Fair, honest. Pleasant and very knowledgeable representatives. Highly recommend.
Insurer: Trupanion
By: Glenda
Pets Best allowed us to get the necessary care for our boys.
We signed up with Pets Best thinking we'd probably need to make a claim once our boys got older. We thought we were just being proactive for later on in life. We certainly didn't think a year later we'd find ourselves needing life saving emergency surgery for one of them. However, that is exactly what happened and we are so grateful we had Pets Best to help us. The claim process was so simple and straightforward. We were given an estimated timeline and information on what we could expect next after the claim was filled. Within 7 days our reimbursement was deposited into our bank. Knowing that we were able to financially provide the best care available for our boy during his time of crisis was priceless.
Insurer: Pets Best
By: Kyla