Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I finally found a pet insurance I can trust!
Nationwide is an honest and reliable. They stick to their word and everything is as easy as they say. We adopted a mini poodle from a shelter 2 months ago we signed up for insurance immediately. The first thing we did was to get her shots, then we took her back to get spade. Within 2 visits we had passed our deductible and a check was in the mail within a month for almost $200. Then we had a check up visit and got her a heart worm shot and it was covered under insurance as well. We received another check for 90% of the cost. We have never been so pleased with an insurance company. I am so glad I found Nationwide!
Insurer: Nationwide
By: Rhonda
Best insurance and excellent customer service!
This is the best insurance anybody can rely on! Our puppy was a cryptorchid and Banfield did a crappy job on the neuter surgery. I had to transport him to SVS for an emergency abdomen exploratory because Banfield wasn't sure if they severed his ureter or vas deferens. It was a very stressful time as he had to go under 3 times in 24 hours. He was just a 6 month old puppy! And it cost me like $4500 totally from start to finish. Healthy paws covered all the cost 90% (as per my plan). It included even the rehabilitation laser therapy for his incision. I was really impressed that an insurance company cares so much that they would even cover such optional therapy costs. That's something! I wish our insurance people were this considerate. And they have a great customer service. They checked up on Newton after surgery and I even got a response e-mail from them. I really tried to leave a review about them in as many websites as possible but I have been busy. I just decided that it needs to be done today! I am not a person who easily leaves reviews online but this one was important. As a pet parent, I would want to know I have the best insurance for my boo. And now I know. Hope my review helps new pet parents looking for an insurance. Thank you so much once again Healthy Paws! You guys are the best.
Insurer: Healthy Paws
By: Surya
Wonderful, compassionate service personnel
I’m fortunate that my 110 pound dog is generally quite healthy. But when those other times happen...it is great to know that ASPCA pet Insurance is there to help with the bills. On the most recent claim my dog had a stomach virus that just wouldn’t go away. The vet needed to run some tests and prescribe medication and see him for a recheck. Fortunately, Bailey has recovered and is doing fine AND the pet insurance reimbursed me fairly. They even called a few weeks later to see how both of us were doing! Five years ago he inhaled an acorn that lodged in his trachea. We almost lost him because neither the regular vet or the emergency vet could get it out. Our pup was in critical condition being kept alive by machines until a specialist was able to remove the acorn after several attempts. Bailey fully recovered and ASPCA pet insurance came through to keep this $6,200 bill from being such a big financial hit for us. And yes, they followed up a couple of times to check on his progress and to see if they could be of any help! The service reps are professional, kind, caring and supportive.
Insurer: ASPCA
By: Elaine
Thanks for helping
Nationwide processes my claims efficiently and communicates clearly whenever a submission problem arises. They are always helpful when I call with a policy or coverage question.
Insurer: Nationwide
By: Dena
Good medical claim coverage including routine checkups, medication, and emergency.
Nationwide pet insurance provides complete coverage including routine checkups, medication, and emergency coverage. Claims staff are thorough when processing your claims. When claims require additional explanation or documentation, claims are reviewed timely. Processing would be even better if the claims staff either reviews the history of the client before completing or have a way to make specific needs or exceptions to normal claims processing available to future claims so client doesn't have to repetitively provide information or copies of paperwork already provided.
Insurer: Nationwide
By: Patrick
Wouldn't be without Nationwide!
Always had great service with Nationwide. I first came to use Nationwide from word of mouth and when I get the chance, pass on my positive experiences.
Insurer: Nationwide
By: Kelly
This insurance is great.
Your service is prompt and when I call I am greeted with someone who seems to really care about any problems I am having with Lilli.
Insurer: Nationwide
By: Nanci
Beyond pleased!
I purchased this policy for my new pup based on past experience. My last dog had diabetes and had cataract surgery which ended up costing me a considerable amount of money. I love my pets and will do whatever is necessary for their health. After I got Fiona, I decided to look into pet insurance and Nationwide was offered by my employer. I have submitted 2 claims so far for general well visits and have been reimbursed by direct deposit, which I love!. The transaction was swift and customer service excellent. I highly recommend Nationwide Pet insurance!
Insurer: Nationwide
By: Lori
Excellent all around
Nationwide is awesome no questions asked. Their policy is direct and states what they cover and don't cover. My dog Karma has had some major surgery this past year and we submitted our claim. Nationwide reviewed and completed their process in a timely manner. She got sick a few months after and I also submitted the claim. We didn't get a lot back because a new year started, but they were able to explain. I didn't realize the renewal date and they pointed it out. I now have two pets covered under the insurance. I would recommend pet insurance because our pets are like us. We never know when we get sick or need a medical procedure. Well worth it.
Insurer: Nationwide
By: Sanya
Great Company to work with.
I have had many claims this past year for my little guy. This past year is the only time I have had to use the insurance. Nationwide has done a great job in paying all the claims, which have been many, during the 2017 - 2018 year. They paid for services that I was not even aware that they would pay for. This company has helped me to maintain my little guy's quality of heath during his golden years. I could not ask for better service from them. All of my claims were reimbursed within about 2 weeks.
Insurer: Nationwide
By: Kate