Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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I recommend Nationwide to every pet owner I meet!
I am extremely happy with the timeliness of response from Nationwide. They are very fair in terms of covering claims and take the time to fully explain each and every claim response. I am very happy with them and highly recommend them. No pet owner should be without insurance.
Insurer: Nationwide
By: Cheri
Nationwide is the best!
Nationwide makes it so easy to submit the form and get coverage for my pooch. I recommend this stellar company to every one of my friends.
Insurer: Nationwide
By: Amanda
Trupanion is not the typical insurance company that only cares about money, Trupanion and the employees are really outstanding.
Don't waste a minute choosing Trupanion, I cannot imagine an insurance company that has instilled compassion in their team members and which the company backs up with their actions.
Insurer: Trupanion
By: Dwain
Customer service is excellent
Although I have not received much benefit from my claims, the customer service is excellent. And there is peace of mind if something very serious happens to our fur baby, we will have coverage and will not have to think twice about beating the full burden of expenses.
Insurer: Trupanion
By: Allissa
Excellent customer service.
Excellent customer service. Professional. Empathetic about my pets health and genuinely caring
Insurer: Trupanion
By: Tara
Pleasant and knowledgeable
Abby was pleasant ,knowledgeable and answered all of my questions. Problem solved!!!!
Insurer: Trupanion
By: Susan
Coverage is great.
Coverage is great. Representatives are always helpful and kind.
Insurer: Trupanion
By: Lisa
Great customer service
Great customer service, but wait time is too long
Insurer: Trupanion
By: Kenneth
Great service
Great service and a great product.
Insurer: Trupanion
By: Cory
Very happy with Embrace
Great experience. Never had an issue with reimbursements. I had the insurance for over 7 years and unfortunately I had to use it a lot in the last 3. But without it, it would have been impossible to pay for the medical services. Mishi has cancer and thankfully there is treatment available. I would definitely recommend it : great coverage, quick processing time and very reasonable premiums. And their customer service is so nice.
Insurer: Embrace
By: Claudia