Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best insurance
I am extremely happy with ASPCA pet insurance and recommend to anyone I know with pets. They are very responsive, coverage is great and if my dogs undergo surgery, they call a week later to see how they are doing.
Insurer: ASPCA
By: Niccol
Healthy Paws enabled us to give our Sammy the best care possible
Our two year old Goldendoodle, Sammy, was diagnosed with pythosis. He needed emergency surgery, biopsy and further treatment. Our vet bill was beyond our means had it not been for Healthy Paws insurance. I purchased the insurance when he was three months old, NEVER considering that it would have to be used in such horrific circumstances. Our Sammy is not out of the woods, but we are believing that with the help of our vet pand Healthy Paws, he will be with us for many more years. I have submitted numerous claims. Each submission was handled quicky by Healthy Paws and a reimbursement check was issued within a week! Amazing company. Without the insurance, we would have been forced to put our sweet Sammy down. Thankyouthankyouthankyou, Healthy Paws!
Insurer: Healthy Paws
By: Cara
Caring and compassionate support when your pet needs it
Healthy Paws has allowed us to provide high-quality medical care to our dog in a stress-free way! Any time we submit a claim, the Healthy Paws team consistently provides us with caring and compassionate service and support. The claim process is convenient, easy, and fast. I would highly recommend Healthy Paws to any pet parent!
Insurer: Healthy Paws
By: Erik
Best pet insurance
We have used Nationwide ins for approx. 3 years and have always been happy with the attention taken to our claims.
Insurer: Nationwide
By: Cheryl
Have to have it !!!
Very happy with the service, I had used a few times and the claim department is fast resolving the case .
Insurer: Nationwide
By: Karina
Trupanion is one of the best!
Trupanion is very prompt and fair in their dealings with my dog's issues. They are accessible and friendly and professional in their dealings with me. I would highly recommend them.
Insurer: Trupanion
By: Susan
Easy to submit claims, but processing time is slow
Easy to submit claims, good customer service, but processing time is slow on claims.
Insurer: Nationwide
By: Mark
I wish our health insurance was as easy to work with!
Nationwide Insurance has proved to be a blessing. I often joke and tell others that I wish our health insurance was as easy to work with as Nationwide. Many thanks and God Bless! Paul Landig
Insurer: Nationwide
By: Paul
The Anazing customer service and dedication toward our pets!
Thank you for the outstanding service
Insurer: Nationwide
By: Hector
Absolute best insurer!
Remi has her annual physical every year but doesn't get sick very often. She does need her anal glands done about every 6 months. This insurance has covered at least one of those visits. It's nice to know the insurance is there if we need it! It did take a little over 3 weeks to be reimbursed for the claim. BUT, of the $111 charged, we received $100.67 in return. Her deductible had been satisfied. Also, her Bravecto is covered as well.
Insurer: Nationwide
By: Jane