Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Diligent and great communication
Our puppy ate raisens which we know our toxic and took him to the emergency vet. They were lax in getting additional information back to Embrace so that our claim could be processed. Embrace kept us informed of the claim status until it was received.
Insurer: Embrace
By: Darlene
Healthy Paws is pure gold!
I've not used any other pet insurance however my family members and friends have and based on all the stories that we've exchanged Healthy Paws not only has the best coverage but the service is far superior and the concern for my pet's well-being is genuine. I could not be happier especially since my dog has undergone several surgeries, lives with chronic allergies and is a frequent flyer at the vet.
Insurer: Healthy Paws
By: Carly
What a joke! Scam
This has got to be a scam. Out of 4 claims only 1 was paid in full. They didn't even cover the emergency visit or exam fee when my dog was in pain due to a swollen prostate and blood was coming out of his penis. Stay far away from them. Wish I would have listened to other reviewers that had the same issue.
Insurer: Embrace
By: steve
Everything was explained clearly.
Everything was explained clearly. She was very compassionate and took are of my request with professionalism.
Insurer: Trupanion
By: Lee
Pets Best has been supportive through the treatment process!
Our dog, Finley, was diagnosed with an unidentifiable lameness earlier this year. Pets Best has been with us on this journey to help Finley get better and feel well along the way. They have been wonderfully supportive throughout the treatment process. They have been quick to process our claims and, if there is a question, they get back to us within a day or 2. Finley is much happier and, therefore, so are we!!!
Insurer: Pets Best
By: Karen
Phenomenal experience with Pets Best.
I have had a great experience with the claims for my Bulldog. Unfortunately he has had significant medical claims and with the Pets Best benefits it has allowed me to get him well versus the alternative. He is only a puppy and I would not have been able to afford his care without the Pets Best policy. Thank you from the bottom of our hearts for helping to get this fur kid healthy. Submitting claims and reimbursement is quick and efficient. Everyone I have talked to is super helpful and very informed. Overall experience with Pets Best is phenomenal. Thank you again!
Insurer: Pets Best
By: Lisa
Process was very easy and quick.
Process was very easy and quick. Appreciate the great service from Pets Best and have referred many of my friends.
Insurer: Pets Best
By: Kim
Has been easy to use
Has been easy to use and when I did have to call in, service was fantastic
Insurer: Trupanion
By: Karen
Have already recommended
Have been a customer since we've had our doggy and happy with service and rationale of decisions. Have already recommended three other friends and family who are also now part of Trupanion .
Insurer: Trupanion
By: Melissa
I already have recommended Trupanion
I already have recommended Trupanion to friends, family, people in the veterinarian office . . . to anyone who will listen! Trupanion has excellent coverage and the claims experience is no-fuss. Thank you!!!
Insurer: Trupanion
By: Lisa