Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Every pet owner SHOULD have a policy with Nationwide.
It all began with receiving great service with “Daniel” back in 2015. He was thorough and patient, I sensed that he genuinely cared. Called one day for Daniel but he hadn’t picked up, I decided not to leave a voicemail as I had done many times before. Instead, I called back and was connected with Karla who til this day IS compassionate and patient. Speaking with Karla, makes me feel as though we are lifetime friends. She easily helped me change my TWO policies to better suit my pets needs, without judgement but rather thoroughly explaining every detail until I understood. That, speaks volumes!! She never once made me feel stupid nor rushed. Daniel and Karla ARE assests to your company, I can hope they are well taken care of for their level of customer service!! ♥️🐶🐶♥️ Love, Jay, Mahina and Kiyoko Kaloi
Insurer: Nationwide
By: Jalyn
Healthy Paws - BEST Money We've EVER Spent - THANK YOU!
We’ve been part of the Healthy Paws family since our Yellow Labs, Raffles and Nina, were Babies. Raffles will be 9 in just a week and Nina will be 7 in February. They are our Babies, the loves of our life. When Raffles was 5, he was diagnosed with a mast cell tumor on his stomach, after it’s removal, he required 16 sessions of radiation treatment. About 2 years ago, he was playing and sheared off his lower canine, he had a root canal and a titanium crown put on. (The removal of a canine tooth is very difficult on a dog because of the extremely long nerve, often resulting in the dog’s jaw breaking, which is why we chose a root canal and a crown for Raffles.) Just 3 weeks ago, Raffles had a tummy ache, which turned into a mass being discovered on his spleen, leading to the removal of his spleen and a 20 centimeter mass, which thank God, was not cancerous. He is recovering and more and more himself every day, he just started playing with his little sister again last night. He’s our precious Boy, our Heart and Soul, we would do anything for him and his sister. Healthy Paws has been with us EVERY step of the way, it is by far the BEST money we have ever spent. We have never had to hesitate a second to take the best possible care of our Babies. The Healthy Paws team is always wonderfully supportive, the claim process is easy and fast, and their customer service is absolutely outstanding. God bless Healthy Paws, we cannot thank them enough. I recommend them to everyone I know that has a fur baby.
Insurer: Healthy Paws
By: JLO
Great easy claims services
Terrific experience working with Nationwide
Insurer: Nationwide
By: Mary
Good
I like that you have a call center 24/7 thank you !
Insurer: Nationwide
By: Karen
Pet Insurance is a blessing
I would not have been able to take care of my dog child if not for Nationwide pet insurance. Only good experiences.
Insurer: Nationwide
By: Denise
Very Satisfied!
claims have been very easy to file through the Vitus Vet app, extremely prompt response, very satisfied with your company!!!
Insurer: Nationwide
By: kelly
Very very poor and disappointing.
Because of a statement that I made that had no effect on the claim whatsoever and the condition my cat suffered I was declined the claim several times. I had to jump through loops to prove that a bladder obstruction was NOT a pre existing condition and had to call my VERY busy vet to write a letter to this disappointing excuse of an insurance company that I shouldnt be declined this claim and punished for using the resources given to me. Overall I will NEVER recommend this insurance company to anyone who want actual care of their pet or even mediocre. I am highly disappointed in you guys and will never give it another chance.
Insurer: Nationwide
By: Emily
Easy, prompt and seamless
My cat recently required emergency vet care due to weekend illness and required follow up care for one month. Your website is customer friendly and easy to navigate for forms, claim submittal and follow up. I can't think of any suggestions for improvement.
Insurer: Nationwide
By: Sandra
Easy, prompt and seamless
My cat recently required emergency vet care due to weekend illness and required follow up care for one month. Your website is customer friendly and easy to navigate for forms, claim submittal and follow up. I can't think of any suggestions for improvement.
Insurer: Nationwide
By: Sandra
Very pleased
So glad I have insurance with Nationwide for my two dogs. Making a claim is easy and it gives me peace of mind knowing I can get the best care for them. They’re my world!
Insurer: Nationwide
By: Kay