Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Amazing!
I cannot day enough great things about Figo. I have never had a policy that paid out as much as them. Having Figo was truly an added bonus after learning that my dog had a mast cell tumor in his nostril, requiring surgery. Figo is always super responsive and the money hits my checking account on no time. Highly recommended!
Insurer: Figo
By: Lauren
Great Insurance
Nationwide lives up to its claim that "it's on your side." It really was when my dog suffered a ruptured disc and required surgery and a lengthy hospitalization afterward, in addition to physical therapy. My boy is alive today because of this insurance as the cost was much more than I could have afforded without the coverage. I recommend it to all my friends and family who have pets. In fact, I am such a confirmed customer that I have covered my house and car, too.
Insurer: Nationwide
By: linda
Good coverage, high premium cost, slow reimbursement process
I appreciate the coverage provided by Nationwide Insurance. My pup has has some health challenges and I'm so happy to have the insurance coverage. That said, the premium is high. Also, when I called to chat about a change at renewal time, the representative was borderline rude. There was no 'pet friendly' conversation and basically the end result was 'you get what you get, here's your option'. I did not get an warm fuzzy but maybe that's the way it's supposed to be OR that person was having a bad day ... in the end I did renew. They were right ... I get what I pay for. Finally, why does it take almost 5 weeks to get a refund? That process timeline is frustrating and confusing. I submit quickly. I submit all my receipts with the required forms ... I pay my premiums on time and still have to wait. Hmmm ... is that was I get too? :-) I would like to say thank you for offering Pet Insurance. I appreciate the opportunity to protect my pet investment.
Insurer: Nationwide
By: Roberta
My fur baby and I are thankful for Trupanion
We have had several times that we have been in need of assistance and guidance from Trupanion and each time has been stellar customer service!
Insurer: Trupanion
By: Christine
Amazing and empathetic company.
Embrace Pet insurance truly cared about the health of our amazing dog, Pepper. They were truly compassionate while speaking with us over the phone and helped us each step of the way.
Insurer: Embrace
By: Sean
The Best
My experience with Pets Plus Us was excellent.
Insurer: Pets Plus Us
By: Vanita
Best Insurance EVER!
We have had Nationwide Pet Insurance (formally VPI) for over 15 years. We cover out puppies the day we get them and have never been unhappy with the service. We have one 14 yr old that has had medical expenses over $20,000. Nationwide covered about $10,000 of her costs and were extremely helpful in guiding us thru her health issues. Our little 4 lb. 2 year old had major surgery last year. They reimbursed us for over $8,000. We could never had afforded the care they needed if it wasn't for Nationwide and their very supportive staff. I recommend them to everyone I know that has or is about to get a new pet. Please consider Nationwide for your pet. Good Luck and have a happy pet experiance.
Insurer: Nationwide
By: Carol
Nationwide Pet Insurance gives you peace of mind.
We have had 9 pets over the years - 7 dogs and 2 cats. They have all been insured by Veterinary Pet Insurance and then Nationwide the past few years. It has been so reassuring to know that if they became sick or injured that it would not become an issue of euthanizing because we could not afford treatment. The settlement of claims has always been timely and fair. Wouldn't have a pet without enrollment with Nationwide. Thank you for being there in times of need.
Insurer: Nationwide
By: Rebecca
Nationwide Pet Insurance gives you peace of mind.
We have had 9 pets over the years - 7 dogs and 2 cats. They have all been insured by Veterinary Pet Insurance and then Nationwide the past few years. It has been so reassuring to know that if they became sick or injured that it would not become an issue of euthanizing because we could not afford treatment. The settlement of claims has always been timely and fair. Wouldn't have a pet without enrollment with Nationwide. Thank you for being there in times of need.
Insurer: Nationwide
By: Rebecca
Great Petcare Insurance
Nationwide processed my claims quickly and efficiently. The process was simple from beginning to end and to top that off I was pleasantly surprised to get an email from Nationwide checking on my canine son. We're both happy. Thanks Nationwide!
Insurer: Nationwide
By: Frances