Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Excellent Care
The process of my dog receiving treatment for heartworm has been so much easier because of Nationwide. The process of submitting claims is easy and I am receiving a decent amount of money back for the treatments! It has definitely eased my worries and helped the process of getting Buttons to feeling better.
Insurer: Nationwide
By: Nora
Really Great Pet Insurance
I am very happy with Nationwide Pet Insurance.
Insurer: Nationwide
By: Gail
Good coverage, quick claim process
Good customer service, explains questions very well, courteous and professional. Claim reimbursement easy to submit and quick to get refund.
Insurer: Nationwide
By: Karen
There when the unexpected happens :)
There when the unexpected happens...no cap on coverage...just a phone call away (24/7) service :)
Insurer: Trupanion Canada
By: Sheri
Top Notch Pet Insurance!
Great pet insurance! Very easy to navigate the app, send in claims and have questions answered. Price is very affordable and worth every penny. Would absolutely recommend to anyone.
Insurer: Nationwide
By: Merritt
Always reliable, efficient and helpful.
I would recommend you to other pet owners and have over the years. This is our 3rd dog insured with you over the last 20 years and it's been always reliable and helpful with their health costs.
Insurer: Nationwide
By: Marlene
Truly Amazing
I am new to the insurance world! I did research as well as knowing people with insurance and decided to give Pets Best a try, hoping I would never need it! First off, a couple of days after insuring my new puppy I took her in for wellness and it paid immediately. A couple of months later, my new puppy had to visit the vet for some throwing up and things took a turn for the worst! We ended up having to go to a specialist who then referred us to UF. I honestly was able to make that decision with zero hesitation because of insurance (hoping it would pay of course) In those 3 days, my 4 month old puppy went into acute renal failure and ended up passing. Pets Best covered EVERYTHING I thought it would. Their customer service was amazing! I again without hesitation, got a new plan for my new puppy and this time I really hope I NEVER have to use it again. But now I can say with absolute certainty I can make a decision to save my babies life without worrying about the cost.
Insurer: Pets Best
By: Melissa
From ear problems to cancer.
I took in my dog Thomas because he had a hematoma on his ear. It was going to be something simple but when he was sedated they found a lump on his left front leg and on his stomach. The stomach lump ended up being cancer. Pets Best just wanted to check the previous medical records and they paid the claim. Definately recommend this company.
Insurer: Pets Best
By: Joselyn
Wonderful Service!
We count on Nationwide to help us when our little guy is sick and when he goes for wellness appointments! We know we can always count on Nationwide!! Keep up the good work!
Insurer: Nationwide
By: Diane
Great service and support and coverage for my dogs
Very happy with Pets+Us Insurance for both my dogs. I am able to have the very best care including alternative therapies. Customer support is excellent and I feel like I finally found a company that listens to customers!
Insurer: Pets Plus Us
By: Annalisa