Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Good with this price
Good customers service and fast responde
Insurer: Nationwide
By: MINH-DAN
Great service
Customer service very helpful and knowledgeable
Insurer: Nationwide
By: Nancy
They're the best
Embrace has been wonderful. Fast to reimburse, and when their computer mis-classified one of Aja's treatments, they were quick to correct the problem. I highly recommend Embrace!
Insurer: Embrace
By: Lynne
When I got my second dog, my vet handed me the trupanion brochure and said, you need this!
My vet recommended Trupanion pet insurance and I couldn’t be happier. I was a little worried the first time I had to make a claim as a tech challenged senior, but trupanion makes it easy, and I had my reimbursement in no time.
Insurer: Trupanion
By: Jan
Embrace is the best Pet Insurance EVER!!
We LOVE Embrace Pet Insurance! It is well worth the investment!! We have 3 Irish Wolfhounds and the possible vet expenses can get overwhelming. Knowing that we have medical coverage through such a good company gives us great piece of mind!! They are always there for us!! Thank you Embrace!
Insurer: Embrace
By: Kerry
Best pet insurance ever
Very helpful, courteous and sympathetic. Well informed
Insurer: Trupanion
By: DENISE
Transparent and efficient coverage
We had an unexpected hip issue with our 5mo puppy. We needed X-rays and medication. By the time I left the vet, the claim was already in progress. I did not have to fill out additional forms - it was quick and easy and coverage was as expected.
Insurer: Trupanion
By: Michelle
Quick and easy claim process
Trupanion has always been responsive. They provide great coverage and are usually quick to pay claims. Excellent customer service.
Insurer: Trupanion
By: Susan
Godsend
Both my dogs were suffering from extreme separation anxiety— one also needed a dental cleaning and extractions (do not sign up with the expectation of preventative/wellness medications or procedures such as cleanings to be covered— they’re strictly for new unexpected accident/injury once signing up). I Brought them both into my vet whom suggested A few medications. Once all of the records were sent down to Trupanion my claims were processed very quickly— The lovely woman who processed one of my dogs claims even suggested a cheaper avenue in which to buy medication for my pups. The staff has always been so friendly from the moment we signed up with you. Thank you for everything Trupanion!
Insurer: Trupanion
By: Timothy