Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide covered our pups knee surgery
This is the first pet we have opted for pet insurance for and we could not have made a better choice. While there is a 30 day lag between submitting the claim and being reimbursed the customer service portal is very informative about where we were in the process the whole time.
Insurer: Nationwide
By: April
You make the process simple.
Nationwide makes the claims process simple and communication process via email is great...
Insurer: Nationwide
By: Patricia
The absolute best pet insurance company
Unfortunately, I had place my first claim through Healthy Paws after my dog tore his cranial cruciate ligament. Since he's a younger, large, athletic dog, the TPLO surgery was going to be necessary and it is not cheap. Working with Healthy Paws couldn't have been easier. Prior to the surgery, I called them up and told them the news. They asked me to submit the estimate and medical records, which was very easy to do. They looked over everything right then and there and had everything arranged for payment within a day. They even worked directly with my veterinarian's office to pay them directly, so I only had to cover my coinsurance. To make things better, they're always friendly, empathetic and genuine when contacting them. I cannot thank Healthy Paws enough for making the process as easy and stress-free as possible. It allowed me to focus on Quattro's surgery and recovery. He's two weeks post-op and doing awesome!
Insurer: Healthy Paws
By: Brandon
Best Pet Insurance!
We've had Nationwide pet insurance since our Diesel was 10 weeks old. They've always been reliable and cover exactly what they say they will! The best part is there is no surprises. Would definitely recommend this insurance to anyone who loves their pet!!
Insurer: Nationwide
By: Gina
Always has our back!
Taking Otis to the vet, especially on an emergency visit, is already a stressful experience. Add in the financial layer and it can quickly become a daunting day. It's incredibly reassuring to know we are covered by Nationwide, and that the claims and payment process and simple and efficient. It's the peace-of-mind we need!
Insurer: Nationwide
By: Haylee
Great coverage at a low rate and came through for us when our dog had to go to the emergency/specialized vet.
I chose Healthy Paws pet insurance for our dog because they had very comprehensive coverage at a great price. You hope you never have to use it, but we did. Healthy Paws came through for us when our dog had to go to the emergency vet and had to have several expensive tests run. It was easy to file claims and they reimbursed quickly. We wouldn't have been able to get our dog this care if we didn't have the insurance. I've been recommending them to every pet owner I know.
Insurer: Healthy Paws
By: April
My dog wouldn't be with me today without Trupanion!
Trupanion has been the most wonderful service that I've ever purchased! The coverage and the customer service is absolutely wonderful! My dog Tucker would not be with us today if I didn't have the support of Trupanion. I recommend them to everyone! Thank you Trupanion, for giving me such a great life with my FurBaby!
Insurer: Trupanion
By: Brandi
Best decision I could have made for me and my sweet fur-baby
I have both medical and wellness for my cat Merlin and it has more than paid itself off. Best of all is that I can actually afford the monthly payment! I just always assumed that pet insurance would be crazy expensive. I love the fact that I don't have to worry if I can afford to bring Merlin to the vet when he needs to go. I want to give him the best care I can, and Nationwide makes that possible. Nationwide handles and processes my claims so quickly and also makes it so easy to use. I have found everyone I have spoken to to be just lovely and so helpful on the phone and they have the answer to any questions I may have. I also like the fun stuff that I get in newsletters like the contests (pet names, costumes etc). I recommend Nationwide Pet Insurance to all my friends for their pets!
Insurer: Nationwide
By: JOANNE
Nationwide is great!
Nationwide is a great pet insurance to have. They have a very organized system of getting the process started and processing claims. When I file reimbursement claims, I am always sent an email with the status and the claims are handled in a timely fashion! I have no complaints!
Insurer: Nationwide
By: LaKisha
Beneficial to have, convenient with linkage to the Vitusvet app
Happy with the claim check received on the first claim. Love the connection with the vitusvet app. It would be great to take this to the next level and get feedback on claim Information directly here instead of having to go to the nationwide site or have better linkage between the two. I was happy with the reimbursement received on my first claim. It would be great to have a little faster turnaround time on these though. In general pretty happy though.
Insurer: Nationwide
By: Denise