Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Excellent service! They take care of you & your pet :)
They are great with taking care of claims in a timely fashion and keep you up to date on the status without you having to call them to ask which I think is great! We appreciate your service :)
Insurer: Embrace
By: Selina
Nationwide pet insurance is one of the best things we have done for our pets.
Really appreciate the prompt responses to our questions and claims.
Insurer: Nationwide
By: Linda
Quality Service
From the time I called for questions on how to create a claim until the time of direct deposit into my account everything went well and everyone that I came in contact with was nothing but helpful
Insurer: Trupanion
By: Karen
Too slow, but finally paid
Unfortunately, my first big claim didn’t go very smoothly. Although I filed the claim with all medical notes and invoices, every time I called to check the status of the claim I was told medical records were needed. I would have to insist until the agents would read the notes and agree they had all that was needed. Still, it took beyond 30 days to process the claim. It appeared like the underwriters were delaying the claim or not very coordinated in requesting medical records they already had. So I rated them a 7 bc although they took a while and I had to be very persistent, the last agent I spoke with recognized this had taken too long and moved the process along. We were paid shortly after that.
Insurer: Nationwide
By: Alain
best thing I did was get insurance for my dog
very happy handled my claim very quickly
Insurer: Nationwide
By: James
love nationwide!
i think Nationwide does a great job for insurance for my pet. the forms are easy to fill out and they get back to me right away. always so grateful for the coverage they provide.
Insurer: Nationwide
By: Mary
Always a very quick turnaround
Always a very quick turnaround in processing claims along with a staff that is genuinely caring and compassionate. I am passionate about having a good affordable health available for all our furry friends which Trupanion delivers. I would love to join your sales department !
Insurer: Trupanion
By: Susan
Always great service
Always great service and such an easy process
Insurer: Trupanion
By: Melissa
Quick and efficient claims handling
My claim was handled very quickly and efficiently. I would recommend Pets Best to anybody.
Insurer: Pets Best
By: Leslie
PetsBest really is wonderful!
My pup was seen at the vet for a rash she developed. I scanned the receipt with my phone and submitted my claim via the phone app. This took less than 5 minutes. The next day I received an email letting me know that the amount claimed had been applied toward my deductible since we have not filed a claim on that pet this year. Pets Best really is wonderful--very quick turn around and very easy to submit claims! Thank you for providing me a peace of mind when it comes to veterinary care for my pets!
Insurer: Pets Best
By: Carol