Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The easiest way to file a claim... online
First claim... WOW, that was so easy I thought I may have done something wrong..LOL No hassle and a VERY quick response!!
Insurer: Pets Best
By: Sharon
I just joined Trupanion for my Pomeranian dog, they are very friendly and accommodating and honest
I am very satisfied with their services and interactions so far.
Insurer: Trupanion
By: Narges
Best choice for pet insurance
I am so happy to have gotten my dogs insurace through Healthy Paws. My wonderful lab is only 2 1/2, and unfortunately, she developed a serious ear infection that her regular vet could not cure. She had to be seen by a specialist, and had to be sedated for proper treatment. Just the antibiotics alone she had to be given were $600.00. When I called Healthy Paws to see if they would approve them, they assured me everything was covered and that she would never be dropped. Customer service is wonderful to deal with, they even reached out to me to see how she was doing. You always hope your pet won’t need the insurance, but things happen, and I am so grateful for Healthy Paws. They certainly proved themselves to me! Needless to say, I highly recommend them!
Insurer: Healthy Paws
By: Karen
Peace of mind during a crisis
I came home almost two weeks ago to find our 14 month Goldendoodle in a state of extreme distress: vomiting blood, foaming at the mouth, and lethargic. Immediately, I called the vet who recommended he go straight to the emergency clinic (as it was after hours). The emergency veterinary hospital found that Caramel had eaten a sock and it was stuck in his small intestine. I had to put 75% of the estimated cost of surgery/treatment down--which believe me, was a LOT. I am so grateful that I have Embrace and did not have to worry about putting that large amount of money down at one time. Today, I received notification that my claim was covered and will receive my reimbursement within 10 days. My two dogs are both insured through Embrace, and I think that after this I will up their coverage for next year! I was afraid that it would be difficult to get a claim covered, or that I would get the run around after submitting it, but we experienced no problems at all. :)
Insurer: Embrace
By: Katy
Good insurance, always pays on time and staff is pleasant and eager to help.
I've had this insurance for a long time and I've always been pleased with the service.
Insurer: Hartville
By: Charlene
Awesome Pet Insurance Company
You guys have helped me tremendously!!
Insurer: Nationwide
By: Ana
Thank you, you make it easy to use your insurance claim services, love the online claim and reimbursement services.
I have often recommended NW pet insurance to others.
Insurer: Nationwide
By: Brad
HIGHLY RECOMMENDED
Amazing customer service and super simple claim process (just snap a picture!). They’ve covered surgeries for both our dogs AND all the medicine needed for pain management on-going. HIGHLY recommend.
Insurer: Healthy Paws
By: Lauren
Stereotypical outcome - claim denied
I filed a claim for surgery performed on our dog Mambo on 11/2/2018. The surgery was to remove stones in his bladder. The claim was denied as pre-existing. My policy states: "A condition will no longer be considered pre-existing if your pet's condition has been cured and free from treatment and symptoms for a period of 180days". Our dog has no other medical history for the last 12 months, which his medical records show. Our vet has provided the following letter to the insurance company: "To Whom it May Concern - XXXXXX, 12y MN havanese, has been under our care here at XXXXX Veterinary Clinic since September 2017. He presented for inappropriate urination signs, and during workup it was found that he had urocystoliths. We performed a cystotomy 9/23/17, with a stone analysis which was consistent with Calcium Oxalate uroliths. The Hills C/D diet was prescribed for the first time post-operatively (again, 9/23/17). Ms. Selwanes refilled this food several times from 9/2017 thru 10/2018. During this time, Mambo had no clinical signs of urinary disease at home. He was seen for a routine vaccination visit on 6/8/2018 and no clinical signs of urinary disease were noted. He came in for his annual exam and labwork on 10/30/18 and still reported no clinical signs of urinary disease. However, on his urinalysis we noted hematuria and crystalluria and recommended abdominal x-rays. A second cystotomy followed on 11/2/18. I hope these details help clarify the timeline so that Ms. Selwanes claim can be processed fairly. Please call me with any additional questions or if medical records are required. Take care, xxxxxx, DVM MIVC xxxxxxx" Our vet furthered with: "To Whom It May Concern, Regarding our patient xxxxxxx, his Hill's Prescription Diet earlier this year was not prescribed for urocystolith dissolution. Please feel free to contact us for more information if required. Sincerely, xxxxxxx, DVM xxxxxxx Veterinary Clinic xxxxxxxxxx", Seems irreconcilable to me that the Vet says we meet the condition, and the insurance company knows better????
Insurer: ASPCA
By: Ragui
Great insurance!
I would definitely recommend your company
Insurer: Nationwide
By: Karen