Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Happy with my choice in pet insurance!
I am a new puppy mom and this is my first experience with pet insurance and so far so good. Submitting a claim was very easy and the automated reimbursement option made it easy to get the funds deposited into my account. Very happy I chose Nationwide so far.
Insurer: Nationwide
By: Jennifer
Quick Response for Claim
Quick reply to our recent claim for vet services to Milou. The explanation of benefits was also clear, explaining how much is covered and why.
Insurer: Nationwide
By: Juan
Great & easy service!
The process was streamlined and easy to follow and Nationwide's response was swift.
Insurer: Nationwide
By: Poopak
So slow to pay claims
Nationwide promises claim payment within 30 days of claim submission. I am currently waiting on 2 claims over 30 days old. One is expected to take nearly 90 days! Customer service is rude and not helpful.
Insurer: Nationwide
By: Brittany
Nationwide is the best!
I took insurance out on my kitten with the thought that “if” something should happen, never expecting it would..but Rocky got hurt and it cost me a lot, but Nationwide was there and covered most of the expenses..I’m so grateful that Rocky is a healthy happy crazy kitten again, and I’m grateful to Nationwide for offering me a policy that I could afford and for standing behind that policy! I can’t say enough about your staff and your company! I tell everyone about Nationwide!
Insurer: Nationwide
By: Barbara
Taking care of Sassi!
We are so very pleased with Nationwide Pet Insurance. We debated for a couple of years before we actually bought it, thinking that it would be as horrible if not worse than insurance for ourselves. Actually it is easier, quicker & less time consuming in filing claims for Sassi than dealing with our insurance. There is no run around & claims are processed quickly with a 90% reimbursement every time! Thank you so much in caring for our fur babies, Sassi & Pippa!
Insurer: Nationwide
By: Teresa
Best peace of mind!
I have always had positive experiences with Trupanion. Every claim I've filed has been processed quickly with a complete breakdown of the coverage and reimbursement. The only downside is the cost of the premiums, but it seems to be "you get what you pay for" in this case. I briefly considered switching insurance companies due to the cost, but Trupanion won my business through their personal touch. I didn't feel like another nameless customer, and I felt like they provided me with great information to make the right choice for my dogs. I know I've paid more in premiums than I've gotten reimbursed through claims, but the peace of mind I have is priceless. I know I can always make the right medical choices for my dogs because Trupanion has got our back!
Insurer: Trupanion
By: Stephanie
You can’t get a better insurance company
Lucy has had cancer 3 different times. Two needed surgery, the other needed long term chemo. Her policy covered her surgery and treatments. The claim process was easy and the staff at Embrace are very helpful. Lucy recommends Embrace big times. They help save her life 3 times
Insurer: Embrace
By: Steve