Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Such A Great Insurance
The insurance that I have covers for my dog’s physical exam and shots as well. At first it was hard for me to understand how a pet insurance works because I am a first time pet owner but the customer service that they have here are wonderful. Every time I had a question or concerns they would answer back in full detail and it helped me a lot to learn how everything works. I would recommend this insurance to my friends!
Insurer: Embrace
By: Camilla
Excellent coverage and customer service
I have a Yorkie that was nine years old when he had pancreatitis they helped me with no problem and just this year my little guy 12 and a half now had a thymus carcinoma cancer and they stepped up no issues and paid great customer service and great coverage
Insurer: Trupanion
By: Janai
Customer Service was kind
Customer Service was kind, understanding and gave me good feedback. She also explained my options for checking on claims.
Insurer: Trupanion
By: Terry
Great service
I have entrusted pets best for several years for my cats medical coverage. They have always been extremely helpful and knowledgeable. Thank you for such great service.
Insurer: Pets Best
By: Mary
Hassle-free
As always the process was hassle free and payment was fast. I completely understood the explanation of benefits and everything was in order. I refer you to all my friends with pets because I truly love your service however I was told MD law does not allow me to receive any credit, points etc. for referrals. If this has changed please let me know.
Insurer: Pets Best
By: Terry
great coverage
great coverage and customer service
Insurer: Trupanion
By: MICHAEL
Life-saving treatment
Your benefits have allowed us to access the life-saving treatment that would have taken savings from our retirement. Your process is uncomplicated, quick and easy to understand and learn.
Insurer: Trupanion
By: Donna
best customer service
best customer service and best coverage I could find. even my vet thinks trupanion is great company. grateful to have this insurance. could t afford to care for frank and angel without it!
Insurer: Trupanion
By: MARY
Ease in submitting claims
Ease in submitting claims, good customer service, and prompt payment. Good job - keep it up!
Insurer: Trupanion
By: Dr.
the service is first class
the service is first class and no delay in pay ment
Insurer: Trupanion Canada
By: Gerald