Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Super duper
Great company. Better service
Insurer: Nationwide
By: Frank
Great coverage
Great coverage but the last few claims took a lot longer than expected to process. I wish the insurance would cover an allergy injection that Maggie needs every 3 months or so. Considering that she was a rescue, I don't think she should have been labeled with a pre-existing condition.
Insurer: Nationwide
By: April
Nationwide has been great!
I have had a great experience thus far with our Nationwide coverage for both of our Bulldogs, Sadie & Tyson. The claim submission process is very easy and I have been happy with the response time.
Insurer: Nationwide
By: Jillian
You guys are awesome.
They are always very timely in getting my payments sent out. They have covered every claim I have submitted. My dog had TPLO surgery and it was fully covered minus the $100 deductible. She is now having back issues and they have covered her X-rays and office visits for follow-up care. This company is amazing and they take care of the customer 100%. I am happy I have this insurance as two English Mastiffs can be expensive as they age. My girls are 6 and 7 and this insurance has made caring for them easy as I know my claims will get paid.
Insurer: Nationwide
By: Janet
Great
Excellent customer service and speedy claim processing
Insurer: Nationwide
By: Bonnie
best insurance coverage
Unfortunately, my Frenchie needed emergency spinal surgery about 4 weeks ago and it took us by surprise... and we needed to act fast. She was in a lot of pain and we thought we were going to have to put her down actually. Because I knew that I had Nationwide coverage, I was able to very comfortably tell them to go ahead with the surgery on the spot. Nationwide covered her exactly as promised with no issues whatsoever. I never have to sorry about haggling or loopholes in their policy. They do what they say they will do ... and they do it quickly. Many thx to Nationwide - I will never use anyone else.
Insurer: Nationwide
By: laura
Easy and dependable
I was very impressed with the ease of submitting my claim and also the payment. They were clear with me in regard to what/wasn't covered and very fair. I was skeptical in buying pet insurance but wanted to protect myself to some extent in case something happens. I think this insurance works as intended and I'm very happy with how they've addressed my claims so far.
Insurer: Nationwide
By: Deborah
You are great!
Very easy to submit claims, processed fast, very helpful customer service
Insurer: Nationwide
By: Diana
VPI review
Sending in a claim is very simple and it was reviewed and paid out in a timely fashion. Customer service is helpful when needed.
Insurer: Nationwide
By: Lauren
The best ever decision for my dog
My 5-year old female Pomeranian accidentally broke one of her front leg two months ago. At first I chose the most economical treatment option of putting a splint on her injured leg with a hope that it could heal itself. Unfortunately after taking a few radiographs the fracture was diagnosed a non-union one. My Vet recommended me to see an orthopedic specialty soon. The orthopedic Vet suggested a fracture repair surgery after reading her X-rays. I was speechless when I was quoted a surgery cost of $6k. “It’s so lucky that I bought a pet insurance from Healthy Paws last year”, a thought popped up on my mind when I was reading the written quote. My dog’s surgery was a success. She recovers very well. She now walks on a leash three times a day, 10 minutes each time. Her orthopedic Vet saw her last week and confirmed that her recovery progress was satisfactory. My girl is very lucky and blessed to have Healthy Paws financially back her up after this unexpected accident occurred. Heathy Paws makes claims simple and easy. Each time after I filled out a few columns online and uploaded my Vet bill, a check from Healthy Paws was delivered to me within a week, no unreasonable exclusions. I even received a check on email from Mr. Tim Weiss at Healthy Paws to see how my dog is recovering. Thank you Tim for dropping me a line to show your concern and love. The best ever decision I’ve made for my girl is to insure with Healthy Paws.
Insurer: Healthy Paws
By: Byron