Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Great service and care
Thank you for great service and prompt review of claims
Insurer: Nationwide
By: Anne
Nationwide Never Lets Me Down
I have had pet insurance for as long as I’ve had dogs (about 17 years). I have been through three cancer diagnoses, as well as 4 years of chemo for my dog, Raven. My dogs have lived into their teens and I could not have given them the great lives they had if not for Nationwide! The benefits are amazing, and have helped me to afford life-saving treatments. In addition, the great compassion and kindness I received from the representatives when it came time to say goodbye to my beloved pets was so very comforting and appreciated. I recommend this insurance to anyone with a new pet!
Insurer: Nationwide
By: Amy
Very easy!!
It was time for Prince annual shots. Once I received the invoice, I submitted it to Pet's Best and within 2 days was reimbursed. Very easy!!!
Insurer: Pets Best
By: Terri
I never had a problem
I never had a problem with the employees here, Everyone is very helpful and caring
Insurer: Trupanion
By: Gail
Love the 24/7 service.
Love the 24/7 service. All representatives are very pleasant and helpful. Easy to file claims. Very responsive to claims.
Insurer: Trupanion
By: Deb
My experience with Trupanion is outstanding
My experience with Trupanion is outstanding. My claims are reviewed and paid promptly. My vet's office sends the invoice and explanation of services, and everything is taken care off.
Insurer: Trupanion
By: Vincent
Trupanion direct bill makes it easy!
My vet and Trupanion direct bill so It's so easy! The claim is approved usually before we are at the front desk at the end of any appointment.
Insurer: Trupanion
By: Lora
This company is fantastic.
This company is fantastic. Honest, clear, straightforward, fast and sympathetic.
Insurer: Trupanion
By: Heather
Trupanion was very responsive
We knew the charges were less than our deductible but had it processed anyway just in case she needed more treatment for the same issue. Trupanion was very responsive.
Insurer: Trupanion
By: Patricia
The very BEST insurance
Pets Best is the very BEST pet insurance!! Fast, fair, honor their insurance policy. Extremely easy filing of claim. Wonderful customer service. I have recommended Pets Best to vets who are asked this question all of the time by owners of pets.
Insurer: Pets Best
By: Donna