Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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I was nervous after reading some reviews online but great!
I was nervous when reading reviews online about pets not being covered because of random preconditions. We had neuter surgery. I called before to express my concern. Someone answered right away and let me know that all should be fine and I should be covered. We received payment a week or two after submitting claim and my previous claims all came in at the same time! Very happy!
Insurer: Nationwide
By: Steven
Peace of mind
Having pet insurance gives me peace of mind. I pray my dogs will never have any major problems, however, I sleep easier knowing that Nationwide will be there for me. I believe Nationwide has been fair with all of my claims.
Insurer: Nationwide
By: Dale
Great coverage and customer service gives us peace of mind!
Our little guy is a high maintenance pup, so we are so grateful that Nationwide offers a plan that will reimburse us for even the most basic vet expenses! The ability to email claims is incredibly convenient and easy. We love the peace of mind we get from using Nationwide!
Insurer: Nationwide
By: Sarah
Great service
Good job, it took a little bit longer but in general it was great experience.
Insurer: Nationwide
By: Aleksandr
Happy customer
My claim was processed quickly and efficiently
Insurer: ASPCA
By: Danielle
Prompt, good online interface. Good service.
Thank you Nationwide. You are a good company
Insurer: Nationwide
By: Derloshon
Horrible Customer Service
I have been with Nationwide since 1998 over the lives of 3 Dobermans. Until the last 2 years I had been very happy with this company. However, there has been an incredibly sharp decline in their handling of claims and customer concerns over the last 2 years. I submit claims electronically and they claim they never got them even though my computer shows that they did. I FAX claims, have a receipt from my machine showing the FAX was received and they claim they never got it. Claim processing used to take a maximum of 2 weeks and now it is over 30 days. If you call, the Customer Care reps give wrong info and wrong status reports on claims. I called just this a.m. and Vanessa's response to my question was "I don't know.". I will never insure another dog with Nationwide again.
Insurer: Nationwide
By: Barbara
I have never had a problem with reimbursement for services redered for my dog. Payment has always been prompt and on time.
The vet was helpful in making my decision. I have always been pleased with your service.
Insurer: Nationwide
By: Dorothy
Excellent customer service!
Such great service, fast reimbursement and always pleasant to deal with on the phone! Thanks for helping us take care of our pets!
Insurer: Nationwide
By: Julie
So thankful
I never bought pet insurance before and was skeptical. I’ve heard of a lot of complaints about other companies and lots of positive reviews about Nationwide. The positive reviews were true, Nationwide came through without any hassles! Thank you!!
Insurer: Nationwide
By: Jeanine