Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Extraordinary
Our experience with Pets Best has been extraordinary. We have had several of our pets insured with Pets Best over a span of many year. We continue to use Pets Best because of the excellent service they provide. Veterinary costs have become extravagant and if it wasn't for our Pets Best health insurance policies, we would have struggled with providing the best health care for our pets. In the past, we have dealt with our pets having brain tumors, cancer and a variety of other health issues that were covered under Pets Best. I recommend getting health insurance for pets at an early age because you never know when an accident or an illness will happen. Our present dog was diagnosed with epilepsy at the age of ten months. Thank goodness we have Pets Best in our corner because the vet bills for this life long disease are overwhelming.
Insurer: Pets Best
By: Debra
Very easy to submit the claim
Very easy to submit the claim and when I have had a question the customer service is helpful and friendly. The process is quick and easy to check online.
Insurer: Pets Best
By: Jennifer
Nationwide is the best provider for pet insurance!
I have never had any issue with filing a claim for either one of my pets that are insured through Nationwide. We appreciate the fast responses and the support. I just recently referred a family member to Nationwide and she was equally impressed with the assistance she received to start her policy over the phone. In return, I received a $20 Amazon gift card. How awesome is that!! Thank you!
Insurer: Nationwide
By: RayAnn
Trupanion has been the most dependable, reliable, prompt insurance company, and is compassionate people to deal with Thank you
Trupanion Ins Co is the most caring, concerned and prompt company. I don't have to worry about paying my vet bills because I know Trupanion will be there for me. Pepe's life has been extended by going on a year now, and I owe it all to being able to pay for his vet bills with no worries because I know I will be receiving a check from Trupanion in a very timely manner. Thank you for being there for all of pet lovers.
Insurer: Trupanion
By: Ginger
There when you need them
Very caring people , listen to your story. Saved my dog twice from being put down because of payment for help needed. My dog had a stoke 3 years ago and we were able to get the care needed. Now Eva has cancer and we're able to keep ahead and give her quality of life , till the time comes. We now have a puppy Bailey and have both well and major coverage for her. Thank you Nationwide.
Insurer: Nationwide
By: Rosemary
Good coverage
Good coverage,prompt payment, good customer service, short on surgery benefits-out of touch with what it costs.
Insurer: Nationwide
By: Maurine
Excellent pet insurance!
Excellent pet insurance. Fast and no hassles. Easy to use on-line claims. Our over active German Shepherd has had several claims over the years and Healthy Paws has never failed to come through often finding other allowable charges I failed to claim.
Insurer: Healthy Paws
By: William
Excellent
I am very happy with the pet insurance. I recommend this insurance to everyone. It’s fast and easy. I will never have another pet without getting your insurance. Thank you
Insurer: Nationwide
By: Patricia
Fast and Easy Reimbursement
The claim process is straight forward and simple. Get the vet care note, the paid invoice and fax. It was that simple. I received confirmation of receipt and reimbursement within two weeks. I really appreciate the timely support in the care of my dog.
Insurer: Nationwide
By: Natalie