Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Amazing!!
I would sell Embrace pet insurance for free! I have never felt so passionately about a product or service. It is priceless for the peace of mind. Amazing service- you can tell everyone at Embrace- truly “embraces” what they do! Thank you Embrace!!
Insurer: Embrace
By: Marybeth
He was great!
Pete or Peter was extremely helpful in providing answers to all my repeated questions. He was great!
Insurer: AKC
By: Crystal
So Thankful
We are so thankful to have the support and care provided by Pet Partners. Our beloved Golden has given us years of love and we are able to give back to her at this time in her life. Im just glad you're there for us -- and her.
Insurer: PetPartners
By: Judy
I love how easy it is
I love how you have made it so easy and quick to upload claims . It's so overwhelming when a pet gets sick. Thank you for the help
Insurer: Pets Best
By: Debbie
I was pleasantly surprised
I was pleasantly surprised how quickly my claim was paid and deposited in my account. After really looking over the other insurance companies (I am eligible for AKC and AARP) I am so glad I chose Pets Best. I told my vets office how fast I was paid. Thank You!
Insurer: Pets Best
By: Yvonne
Effortless
The process of loading receipts was a effortless. Processing our claim took less than a week and we understood what was covered and why. Thanks again.
Insurer: Pets Best
By: Andrew
It's very easy to submit claims
It's very easy to submit claims. It would be helpful, however, to have access to see where you with your deductible after each claim. Also, I usually receive an email when the claim is complete and an explanation. This time I did not, and had to log in to see the status.
Insurer: Pets Best
By: Suzanne
Completely Satisfied
I was completely satisfied with the service provided.
Insurer: ASPCA
By: Mel
I tell everyone to get this pet insurance. I am thrilled with you guys as a company!
Fantastic on every end...fair, kind, responsive, timely...I deal with insurance companies (for humans) a lot in my line of work, and I am generally distrustful and critical of them so this review means a lot!!
Insurer: Nationwide
By: Marjorie
I have not had any issues with claim filing with Nationwide.
I have not had any issues with claim filing with Nationwide. Sometimes the time to process claims is longer than expected but they have always been fair with reimbursement.
Insurer: Nationwide
By: Jennifer