Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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They do ANYTHING they can to say every illness is "pre-existing" -- crappy insurance
Signed up my dog in July 2018. Did not have a claim until November, when my dog was limping after being at the dog park. She is 10 but still very limber and active. Took until January before hearing back from the CSR that they wanted more doctor's notes even tho I was way past their "waiting" period. Sent in a year's worth of doctor's notes of vaccines and one previous visit for an ear infection. SUDDENLY they "excluded" pretty much every.little.thing my dog MIGHT have -- she had a little tarter on her teeth (SHE'S 10 for god's sakes!) so they eliminated ANY mouth or tooth or tongue related problems as "pre-existing" -- she was seen once in 2017 for a checkup that noted a slight amount of arthritis in a DIFFERENT leg - which was later discounted by a different vet as NOT being arthritis but they still made EVERY possible limb and back injury or ailment as "pre-existing". THEN because she had been seen for an ear infection in 2017, ALL dermatological problems are now "pre-existing"!!!! Crap company that does everything to NOT pay a claim. I would NEVER recommend them.
Insurer: Embrace
By: Jia
Service
I have had a wonderful experience with Nationwide Pet Insurance. My only issue is that it normally takes the entire 30 days for a claim to be reimbursed.
Insurer: Nationwide
By: LaToya
Best pet insurance around
Nationwide pet insurance has been a God send. I don't know what I would have done with out it. Very easy to file a claim. Claim processed within a couple of weeks. Wonderful service
Insurer: Nationwide
By: Temple
Never thought I’d say this about an insurance company: I love you!
Nationwide is the best. From coverage to ease of claim submission to timeliness of payments to concern about my pet, I don’t know what more I could ask for - other than that my human health insurance were this simple!
Insurer: Nationwide
By: Laura
Pets Best has been great
Pets Best has been great in providing insurance for our beloved dog, Graham. They have an on-call vet service that has been extremely helpful to us. They are very responsive and the reimbursement for wellness and emergencies have been satisfying.
Insurer: Pets Best
By: Brittney
Positive and informative
All my interactions with staff has been positive and informative. Really happy I went with Pets Best!
Insurer: Pets Best
By: Karen
They are awesome
We have used Pets Best for many, many years and they are awesome. The claims are always paid promptly and mostly all services are covered depending on the plan level you pick. Their response time to any inquiries is great and their customer service awesome. So glad our pets have you in their corner.
Insurer: Pets Best
By: Donna