Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Excellent experience all around
Both of our dogs have been insured by Nationwide for nearly 8 years and interactions have always been excellent. The coverage is comprehensive, almost every vet visit is totally or close to totally covered, the claim process is simple and we have never had a single issue with the reimbursements. It’s a pleasure to deal with their representatives on the phone or web, and our claims are always processed quickly and fairly. From now on, all our dogs will have Nationwide policies from Day One!
Insurer: Nationwide
By: Kurt
Excellent customer service !
Nationwide has provided my pup with the best care. Claims are paid in a timely manner and with no questions. Thank you Nationwide!
Insurer: Nationwide
By: Susan
YOU GUYS ARE THE BEST--THANK YOU!
I previously had Embrace pet insurance and while they were great and had SUPERB customer service, your insurance is wildly better in terms of coverage. I could not afford to give my baby the best healthcare possible if it weren't for Nationwide pet insurance, so THANK YOU for keeping my baby healthy and keeping me from being homeless!
Insurer: Nationwide
By: Kaylee
Outstanding Care and Service!
Overall, having pet insurance provides ease of mind whenever our two pups have to see the veterinarian. This insurer makes filing claims and receiving refunds easy and convenient.
Insurer: Nationwide
By: M.
Your Customer Service Rocks!!
My insurance claims are easy to complete and send, and Nationwide provides speedy and great service!
Insurer: Nationwide
By: Marilyn
One of the best investments we've made
Nationwide has been very easy to work with.
Insurer: Nationwide
By: Beth
Extremely easy to file and receive compensation
Claims are easy to fill out but more importantly, it is very easy to talk to an actual person and not a recording when you call in. They try to help as best they can.
Insurer: Trupanion
By: Donna
Prompt and professional
Always prompt in their response and claim handling. I would recommend Trupanion to anyone!
Insurer: Trupanion
By: Jamie
At first it wasn’t explained to me how the plan, specifically making claims works, but once I was informed it was great.
My vet had to explain to me how pet insurance works. I wasn’t used to making claims like this. Originally afraid my insurance wasn’t cooperating, but once I figured it out everything was smooth.
Insurer: Nationwide
By: CJ
Great company for pets
The claims are easy to file, the customer service is friendly and helpful and the benefits are great,
Insurer: Nationwide
By: Norma