Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
Other Categories
Efficient and quick responding.
ASPCA employees are so efficient and courteous. We hope we never need to put in another claim, but if we need to have care for our Dutch, it is so comforting to know there will be a minimal amount of out of pocket funds needed and will not prevent us from getting him the very best care. Thank you to all!
Insurer: ASPCA
By: Mary
Ease of Use and Helpful Customer Service Reps when Needed
Koda has been insured since we first brought him home as a puppy. I am fortunate that he has been a very healthy dog to this point (11 years old) with only fairly minor issues requiring care. Fortunately I have never had to test my insurance plan in a severe emergency or severe illness, so I can't speak to that. What I can speak to is that the claims process is very straight forward and easy to obtain reimbursement and the times that I have either called with questions or spoken to a customer service rep regarding renewal/coverages, it has been a very pleasant experience. The representatives have been knowledgeable, helpful and have even saved my money on my renewal policy. I would not hesitate to insure my next puppy with Nationwide.
Insurer: Nationwide
By: LesLee
Meg's Claim Review
Have been a member since the VPI days. Service has greatly improved since Nationwide took over.
Insurer: Nationwide
By: Lynn
Good customer support and easy claim process
I was very happy with calling customer support and getting information about what is covered by the insurance. There is amazingly easy way to upload bills on website. Once this is done healthy paws do the rest.
Insurer: Healthy Paws
By: Joanna
Having insurance on my sweet pet is priceless!
I recommend your insurance company to many friends who do not know about having pet insurance! My experience with the company has always been very good. Filing a claim in easy, tracking it online is helpful too. With unexpected vet bills, it gives me great peace of mind having pet insurance for my Lucy!
Insurer: Nationwide
By: Scotti
Parent, Pet, Vet, Nationwide... A partnership!
Our dog needed an operation. Our Vet provided a treatment plan, Nationwide reviewed it and assured me that they will do everything they can to ensure that the maximum amount of coverage would be applied accross all related visits and procedures to this case. Filing each claim was a snap using the Vitus Vet app and I received the related reimbursements within the promised time period. I have six dogs, each is covered by Nationwide Pet insurance. We are very happy about that, and so is our pack!
Insurer: Nationwide
By: Joseph
Insurance made easy
I am so used to insurance claims and responses being convoluted and difficult to follow but that is not the case with Nationwide! Submitting a claim is so easy. Print out the claim form, fill it out and email a picture of the form. Explanation of benefits is easy to understand and my favorite part is that they don't send you a paper check in the mail! All electronic.
Insurer: Nationwide
By: Lindsey
Very happy with Embrace
I’ve been very happy with my insurance coverage. Reimbursement times are fast and customer service is great.
Insurer: Embrace
By: Tanisha
Great Plan with Great Service
Nationwide provides a great plan and delivers great service.
Insurer: Nationwide
By: Camelia
Thank goodness for Nationwide!
My little tasmanian devil, Baguette, was playing and ended up rolling over the top of her ball and landed on her neck and shoulder resulting in a pulled muscle in her neck and back. On the same day I found her chewing on some plants that made her sick. As any overprotective mom would do, I rushed her to the vet. We got the plant issue under control, but her neck and back needed a little more help - acupuncture and cold laser therapy. Thank goodness we have Baguette covered with the Whole Pet Plan, Nationwide covered her treatments and she isback to being a normal pup. I paid the nearly $1k in vet bills to get her fixed up, filed the claim with Nationwide, and had reimbursement before the credit card bill was due - THAT is exceptional service!! Thank you for giving me peace of mind with my little girl.
Insurer: Nationwide
By: Sue