Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Easy claim, swift service
First, my dog is a pure breed Lagotto Romagnolo, also referred to as the Truffle Dog. This breed is not in the drop down box. I had delayed placing claims thinking it would be time consuming. When I finally sat down to fill out the forms it was a quick and easy process. I had a quick reply from the insurance company and received my reimbursements in a short amount of time. It would be nice if my "human" health insurance was as efficient.
Insurer: ASPCA
By: Dawn
Claims Process is great. efiling is easier and faster if you don't actually go through your account
Going into file your first claim can be scary and a little daunting. When I logged onto my account it took 3 steps or more to get to the form that you have to pre-fill, save and email back. Not super easy. However if you don't sign in and select file electronic claim from the home page for NWPet you only need to input your account number, your pet's name and include the invoice from your provider. Super easy! That's what it should be about: low effort for the customer.
Insurer: Nationwide
By: T
Nationwide was very easy to deal with in getting some coverage for Mister Kitty's tests. Everything went fast and smooth!
Mister Kitty is getting older, and needed some tests to make sure everything is going smoothly for him. These kinds of tests add up, so I submitted a claim to Nationwide. It took only minutes to submit, and in a few weeks, Nationwide sent me some money to cover the expenses. I didn't have any issues with them, and they always seem happy to help. :)
Insurer: Nationwide
By: michael
Grateful we joined Embrace!
We rescued a new puppy and had never had pet insurance. We decided better safe than sorry since we didn’t know her history. After enrolling, she had a few medical situations pop up. Embrace was wonderful! Easy to submit claims and quick refunds. Have recommended to family and friends!
Insurer: Embrace
By: Debra
I picked the best insurer for my pet family.
Nationwide has stepped up! My pet family is taken care of very well. My pets go into see their vet. and get the best treatment. Nationwide steps in to help me with the high cost of that visit. My claim is submitted and time it takes to get the assistance from Nationwide is fast. Keep up the good works Nationwide.
Insurer: Nationwide
By: ALEXANDER
Quick turnaround of claims
Never had a problem with submitting claims online. The one thing I would like to see however is he removal of the need to physically sign the claim form. Having to do so means printing the completed claim form, signing it then having to scan it back in as a PDF. That is really not efficient. Not everybody has access to a scanner to be able to scan it back in. Simply typing in the name into the signature field in the already prefilled in claim for ms should be sufficient.
Insurer: Nationwide
By: David
Amazing services
Without Nationwide we would not have been able to give my seizure alert dog the great medical care she deserved! Thank you Nationwide
Insurer: Nationwide
By: Sherrie
Nationwide was excellent paying claim.
I was very happy with the process of submitting a claim and their quick payment.
Insurer: Nationwide
By: John
Great
When my son recommended Embrace , after his experience with him , I decided to go join to and I’m very happy with them & recommend them highly
Insurer: Embrace
By: Nana
Four weeks later
I had to do all the work. They sent a request to my vet that they said didn’t get back, I called the vet made sure they sent it over. I confirmed that they got it, then they closed the case and reopened it with a new claim number. I had to do all the follow up, I had to make all the phone calls.... from beg to end 4 weeks for a simple allergy shot reimbursement.
Insurer: Pets Best
By: Mary