Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Amazing experience!
My dog was hit by a car and required extensive surgery and a lengthy hospital stay. Healthy Paws was amazing! Uploading the claim was simple, and they kept in touch with me regularly to update me on the status of my claim. The claim was approved very quickly, and completely. I wish my own insurance company was as easy to deal with! I would HIGHLY recommend Healthy Paws to every pet owner!
Insurer: Healthy Paws
By: Mary
I love Embrace pet insurance.
Having Embrace has truly been a lifesaver for my dogs. Submitting claims has always been a smooth, easy & quick process. I recommend Embrace to everyone I know who owns an animal.
Insurer: Embrace
By: Tina
Compassionate, Caring and Efficient
I found the Pets Plus Us customer experience to be excellent. Anytime I called, the staff were friendly, professional and were knowledgeable. My Vet's office was efficient in submitting the paperwork so my claims were processed in a timely manner. I also found the staff to be very compassionate. When I phoned to cancel my coverage because my puppy had passed away, the staff person didn't make me feel silly or uncomfortable because I was distraught on the phone. I appreciated that.
Insurer: Pets Plus Us
By: Lois
Fast
Fast claim service, great customer service when I called and asked questions b4 purchasing. Also helped me when needed help on how to submit claim.
Insurer: Embrace
By: Venus
Lunna is doing fine,she's a lot better and your services are great.
Your service is great. Would recommend you to anyone who is seeking pet insurance.
Insurer: Nationwide
By: Ruth
You don’t know how much you have helped me and my Luke.
If it were not for Nationwide, there is no way I could have afforded to help my Luke. He had spine surgery and still requires a lot of physical therapy and acupuncture. He also needed a wheelchair and paw lifts. He is my heart and you have made it possible for him to have a wonderful life. Thank you.
Insurer: Nationwide
By: Laurie
We LOVE Nationwide Pet Insurance!
We absolutely love Nationwide Pet Insurance! The claim process is simple and best of all is speaking with an actual person when calling about a claim or coverage questions. We are so thrilled to be a part of Nationwide! Thank you for being there for our four legged loved ones! Tom and Lisa Buckle (Obi)
Insurer: Nationwide
By: Thomas
Great insurance.
Blessed to have Nationwide there when I need them.
Insurer: Nationwide
By: Michal
My claim was handled professionally and paid very promptly.
When my dog had to have her mammary glands removed due to tumors, Embrace processed and paid the claim more quickly than I could have imagined. It gave me great peace of mind during a very difficult time. I would highly recommend Embrace.
Insurer: Embrace
By: Candace
So glad we insured our pup with Embrace
We are so glad that we purchased Embrace insurance. Our dog had a terrible accident. The vet gave us the best course of treatment and the process to submit the claims was straightforward. The explanation of benefits was completely aligned with what we had to pay. No surprises. Thank you Embrace! Our dog is getting better every day.
Insurer: Embrace
By: Mariellen