Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Overly satisfied
I took my dog to vet for annual check up and maintenance. I'm overly satisfied with my insurance and their customer service. I entered 1 negative review and that is because I hit the wrong thing by accident. There is no back button to change it. I'm saddened to leave anything negative on my survey because I feel this company is EXCELLENT!
Insurer: Pets Best
By: Nancy
Couldn't be easier
The claim process for Pets Best couldn't be easier. I called customer service about a claim years ago, I was questioning coverage and if I should submit it. The rep told me just simply to enter every visit to the vet and they will determine reimbursement for me. That's what I have done and it has saved me thousands. I couldn't be more pleased.
Insurer: Pets Best
By: James
Service was great
It was great to get an update by email that my claim was in the process of being completed but it may be a few days longer than expected. I was really happy with the service of this pet insurance after having pet insurance with two other providers. Service was great and process time is very quick!
Insurer: Pets Best
By: Ashley
Easy to file
I was very impressed with how easy it way to file my claim and how quickly the claim was processed. Thank you!
Insurer: Pets Best
By: Michelle
Claim took a while
A bit disappointed. Other claims were processed in less then a week. This claim took almost a month. It took a couple of weeks before I was informed ( after I called) that additional vet info was needed and then another 10 days for the claim was completed.
Insurer: Pets Best
By: Ray
I love pets best!
I love pets best! Everything is so easy and fast!! I have 2 dogs and getting them insurance, especially with pets best, was the best decision I have made!!!
Insurer: Pets Best
By: Stephanie
Easy to file
I was very impressed with how easy it way to file my claim and how quickly the claim was processed. Thank you!
Insurer: Pets Best
By: Michelle
With the high cost of vet bills you'd be crazy not to have Insurance for your pet!
Had some issues with medication claims as well as two Dr.'s visits that were not submitted by the Vets office in a timely manner. With the help of an Embrace representative all medication claims were honored and as for the two office visits one was covered due to the fact that the vets office provided proof of fax date and information sent to Embrace. The other office visit was not covered due to the vets office waiting too long to submit the claim. I now check on all claims and dates submitted and am vigilant about using the claims Portal. I do appreciate Embrace for honoring all claims eventually within the policy time frame.
Insurer: Embrace
By: Kathy
Deductible is high, customer service horrible, confused by high rating
We had issues with our dog that seemed to be covered but were not when you look into the fine print. Fine, not the issue here. The issue is the absolute lack of correspondence, disappointing customer service, coupled with the extremely high deductible - with no payout. I am utterly confused by the high ratings of this insurance company. This was why we chose them in the first place. Having brought up the name to our vet, they told us that a lot of patients have issues with them. I feel slightly swindled! Will be going with a different provider.
Insurer: Healthy Paws
By: Dan
Trupanion allowed to not think twice about the cost of procedures or testing and focus on my dogs wellbeing.
My precious Sparky got diagnosed with insulinoma about 6 months ago now. At first he was very sick and having constant seizures. He was also quite lathargic, which is very unusual for a Jack Russell. I immediately brought sparky to the vet where they were also very relieved we had Trupanion as the testing ahead to figure out what was wrong we’re going to be costly. The vet suggested an oncologist about 2 hours from us. Sparky spent over 12 hours there while we waited in the waiting room. Without trupanion I would have wondered how on earth I would be able to pay for all the tests and meds they gave him that day. Instead, i was able to say “yes” without hesitation to all the tests and meds that were needed in order to get the answers we needed to properly diagnose his illness and care for him. Sparky is still with us today and no longer having seizures. He was given 6 months to a year to live and I think he’ll make it to at least the 1 year mark. His meds have kept him happy and stable and able to go on running and sniffing around his big backyard. Not every day is perfect. In fact, we had another $500 bill last week. It seems trupanion will really go the extra mile to try their best to cover what they can. I was going to cancel this policy about a month before sparky got sick and for some reason I never got around to it. I am so happy that I didn’t. I don’t think I will ever have a dog without insurance again for life’s unexpected moments. The money paid out far outweighs the monthly costs of the insurance. Not to mention the customer service reps are always very helpful and compassionate individuals!! Thank you Trupanion for helping out with my Sparky and so many other pets out there.
Insurer: Trupanion Canada
By: Julie