Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Policy is good, but clarity and claim time could improve
When you submit a claim, you don't get any updates while the claim is processing, and it typically takes at least 3-4 weeks for a claim to be processed and to get reimbursed. The coverage is good, but the policy could be a bit clearer.
Insurer: Nationwide
By: Katie
Phenomenal Company!
My 5 year old golden retriever, Apple, had a herniated disc in her back requiring delicate neurosurgery and many days of ICU followup. I cannot express how thankful I was that she was protected by a Healthy Paws policy! It allowed me to get Apple the very BEST and updated treatment available including the use of the hyperbaric chamber which was pivotal in her speedy recovery. I was so impressed that Apple's Healthy Paws policy had no maximum, did not exclude anything my doctor ordered and my claims were processed in a couple days!. Apple's claimwas thousands of dollars and it was paid with no issues or hassle! What a relief it was for me to know my fur baby could have all this and I did not have to worry about how I was going to pay the bill. I will always make sure my dogs are insured by Healthy Paws! This is an incredible, irst rate company that I will continue to recommend to all my friends.
Insurer: Healthy Paws
By: Kathy
We are so very grateful!
Our dog Jake had cancer almost 3 years ago which was a very intense process and you all were so easy to deal with in processing the claim it made a very intense time more tolerable. Recently Jake had cataract surgery and you all paid again with seamless ease. He is living a more vibrant life as a part of your support and we are so very grateful!
Insurer: Pets Best
By: Peter
300% RATE INCREASE
FIGO has great coverage and customer service and quick claim reimbursement. I love being able to submit claims on line ! HOWEVER, I got coverage for my then 6-year-old German Shepherd last year (2018). At my recent first renewal, my monthly payment went from $63.21/mo to an ASTOUNDING INCREASE TO $175.86/mo for the same coverage. FIGO has only been in business since April 2015 and evidently did not know how to set rates for it's excellent coverage. I suspect the underwriters woke up and realized they were not making enough money, so made a whopping increase in rates. Thankfully, my dog is healthy and did not develop any new health conditions, so I am able to look for new insurance with another company without having to worry about pre-existing conditions. But if my dog had developed new health issues in the last 12 months, it would be VERY difficult for me to get decent coverage. JUST BE CAREFUL ABOUT RATE INCREASES ! ! !
Insurer: Figo
By: Fran
Excellent Service. Fash response time.
I've had Nationwide since it was VPI. Excellent service. Fast turnaround time. Have never waited more than 3 weeks for reimbursement. New option of having $ deposited directly into account is wonderful.
Insurer: Nationwide
By: Colleen
Overly satisfied
I took my dog to vet for annual check up and maintenance. I'm overly satisfied with my insurance and their customer service. I entered 1 negative review and that is because I hit the wrong thing by accident. There is no back button to change it. I'm saddened to leave anything negative on my survey because I feel this company is EXCELLENT!
Insurer: Pets Best
By: Nancy
Couldn't be easier
The claim process for Pets Best couldn't be easier. I called customer service about a claim years ago, I was questioning coverage and if I should submit it. The rep told me just simply to enter every visit to the vet and they will determine reimbursement for me. That's what I have done and it has saved me thousands. I couldn't be more pleased.
Insurer: Pets Best
By: James
Service was great
It was great to get an update by email that my claim was in the process of being completed but it may be a few days longer than expected. I was really happy with the service of this pet insurance after having pet insurance with two other providers. Service was great and process time is very quick!
Insurer: Pets Best
By: Ashley
Easy to file
I was very impressed with how easy it way to file my claim and how quickly the claim was processed. Thank you!
Insurer: Pets Best
By: Michelle
Claim took a while
A bit disappointed. Other claims were processed in less then a week. This claim took almost a month. It took a couple of weeks before I was informed ( after I called) that additional vet info was needed and then another 10 days for the claim was completed.
Insurer: Pets Best
By: Ray