Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Happy Customer
Nationwide pet insurance has been flawless so far. Claims process is simple. I hope to stay with them a long time.
Insurer: Nationwide
By: Emily
Great Insurance, Love the Vet Helpline, Minor Challenges with Employer Deductions but Think that is on the Employer
Great Insurance, Love the Vet Helpline - super helpful and useful, Minor Challenges with Employer Deductions but think that is on the employers end and not nation wide's end. Would love to be able to get an emailed version of my statement and account info (especially so I can send it to my employer and make sure they settle it after they've been deducting the money from my paycheck). I just switched jobs and want to continue my insurance but first need to have my employer settle my past due bill.
Insurer: Nationwide
By: Carrie
Excellent service. Prompt response to claims. Highly recommend.
I highly recommend Nationwide to all pet owners. The coverage is excellent and claims are handled in a timely manner. They offer you peace of mind in giving your pet the very best Vet care when illness strikes.
Insurer: Nationwide
By: Rose
Quick turn around on claim
Claim process was quick and easy. Personnel were helpful. Thankfully Bones recovered nicely and is back to old self
Insurer: Nationwide
By: arthur
fast claim review
This company always quickly reviews my claims. My dog is so small that if she eats any bad thing off the floor, she gets very sick. So I usually have an issue with her once to twice a year and need to file a claim. Nationwide always takes care of it for me without fail, and in a timely manner. This is so appreciated!
Insurer: Nationwide
By: Roslyn
There when Obain needed support.
Always helpful.
Insurer: Nationwide
By: Ralph
Very quick response to my inquiries and inputs.
Very quick response to my inquiries and inputs.
Insurer: Nationwide
By: Steve
Trupanion paid thier portion of our claim quickly, with no hassles!
Trupanion is a pleasure to work with. They came through for us when our dog got really sick. Thanks again, Trupanion!
Insurer: Trupanion
By: Kent
The ease of use and peace of mind your pet insurance has given me is priceless.
Your Nationwide Pet Insurance has given me peace of mind that should anything happen, you will stand behind me and I can get the help my pet might need. Your claim service was easy to use and fast.
Insurer: Nationwide
By: Kristene
It is always something....
Your customer service reps are great when you call and I have had to call a few times. You have declined claims as repeats when it was not, you are too expensive, many things seem not to be covered once an expense is incurred...
Insurer: Nationwide
By: Ida