Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Long delays
It took three months to get our dog's claims paid, though the services were clearly covered. When we called to find out why this was the case, the customer service was not helpful at all. One employee even hung up on me when I was very politely asking how many times the claim could be delayed and what the reason for the delay was. We ended up having to make a complaint to the state insurance commissioner before the claim was paid.
Insurer: Nationwide
By: Linda
Way above expectations!!!!!
This company was so easy to work with, I actually feel that they care about my Boone dog! I have recommended Healthy Paws to every pet owner I know.
Insurer: Healthy Paws
By: Lorri
Excellent Customer Satisfaction
They are quick to respond and even give a curtosey email when the claim has been received and processed- AND it’s so easy to submit a claim!
Insurer: Embrace
By: Kayla
I couldn't be happier with Pets Best
Submitting a claim is so easy. The benefits explanations are simple, and the payments are fast and as much as expected. I couldn't be happier with Pets Best. I can rest easy knowing that I can afford to take care of any medical needs my cat has without going completely broke.
Insurer: Pets Best
By: Iris
Filing a claim is so easy
Filing a claim is so easy. I use the mobile app and takes less than a minute to take a picture of the invoice and upload to submit. The filing and reimbursement is usually back in my account within 2-5 business days. They have been great about notifying if the process does take longer, sometimes it can take a couple weeks. With already dealing with the illness or injury of my dogs the last thing I want to deal with is a lot of paperwork so thank you for making filing a claim so easy. I've also had friends, family and Veterinarians ask who I use. I always highly recommend Pets Best Health Insurance.
Insurer: Pets Best
By: Tonya
Pets Best has been very helpful
My dog has manifested an abnormal liver enzymes and platelets condition for over 1 year and the cause has not been specifically diagnosed. My dog has been seen by 2 veterinarians including recently a specialist internist. Pets Best has been very helpful and supportive with her medical bills and I have recommended their coverage to other pet owners.
Insurer: Pets Best
By: Michael
You have taken good care of my dogs
For fourteen years you have taken good care of my dogs. You have always been prompt and fair in your settlements. I feel my dogs have been healthier and happier because I did not have to worry that should they have a major illness I could not take care of them.
Insurer: Pets Best
By: Suzanne
Very happy with the claims process
I have been very happy with the claims process. The only thing that would make it easier would be to allow filing from my Samsung phone. Because of my positive experiences I have told many people about Pets best.
Insurer: Pets Best
By: Kimberlee
Knowledgeable agents
She was knowledgeable and I appreciated her direction.
Insurer: Pets Best
By: Kathy
You're the best!
You have been so easy and helpful with whom to work. Customer service genuinely care about the fur kids. Claims are handled professionally , quickly. You have never denied a claim even as Radar is developing some serious problems just the beginning of this year. I am grateful for you.
Insurer: Embrace
By: nora